Cotton On Kids

I've been trying to call a corporate number or write to a corporate email for days without any success. This Yelp account says it's unclaimed by the business but it's my last resort. I was at the Brea, CA store on Sunday, Nov 27th. I had the pleasure of having ARIELLE help me with a return. Rather than saying "no receipt, too bad", she guided me through steps where I was able to make the return. ARIELLE was very kind, courteous, knowledgeable and helpful. Recognizing and commending ARIELLE as a valued employee would be the right thing to do here.
Dec 4th, 2022

Came to return an item, cashier was really rude and he said I couldn't return it without a receipt but customer service says otherwise ?
Aug 3rd, 2021

I came in here April 20th to make a return, the cashier was extremely rude. He looked like he did not want to do his job. Honey, if you don't like your job quit.
Apr 20th, 2021

I absolutely love this store to shop for my kids! The clothes are well made, price is decent and the there is a huge variety of gender neutral items. The only complaint I have is the staff. The cashier at the register, male, blonde, wore glasses. SUPER RUDE. I had a return but was also making a purchase. As I handed him everything I could feel and see the negative energy coming from this guy. I let it go, maybe it was rbt. It wasn't! I wanted the remaining balance back onto my debit card. He told me I needed to use my credit card, I explained I used my debit card  not a credit card. If the boy had hair I'm sure he would have flipped it, because the sass that came out when he heard debit lol. I don't understand why my debit card was such an issue for him. The card number matched, the money went right back on like I knew it would, but the way he talked to me was like I was beneath him. "You used credit!!" came out like he was discussed with my form of purchase. I won't go too far into detail here, I've already reached out to managment, but.. let me tell you. IF YOU DONT LIKE WORKING IN CUSTOMER SERVICE, LEAVE. Don't ruin a brands reputation because you suck at your job.
Dec 18th, 2021

Nov 20th, 2019