SERVPRO of Beverly Hills/Westwood

this is the most unreliable franchise location, but in reality it's the only location i've dealt with.  management is awful and left me in the lurch in the middle of a project with no word, no warning and no headsup.   do yourselves a favor and stay away from this disgusting franchise location.  i wouldn't put even one star, but i couldn't post this review without selecting at least one star.remember: they get minus stars from me.
Mar 6th, 2023

I spoke to Amari Jordan from Servpro concerning a refund. I was amazed by her Customer Service Skills. She has a pleasant soothing voice and was very attentive to my concern. Servpro is very fortunate to have her representing them. Continued success to Amari for a job well done!
Feb 24th, 2023

ServPro may be ok if you only need a company to mitigate your water damage. However, I would not recommend hiring them for anything beyond that. My insurance company referred me to ServPro after my toilet tank flooded my condo. They were very professional and efficient with the initial mitigation, so I decided to hire them to complete the demolition and rebuilding of my condo. Big mistake. If I took the time to list all of my frustrations and the things they did wrong, this review would be so long no one would ever read it, so I'll stick to the highlights. The biggest issue was a total lack of communication. This was a major issue not only between ServPro and myself, but also between the departments/workers within this office. I needed to call 4-10+ times about every issue before I would get a response. No one was ever able give me an approximate time frame of how long it would take to make the repairs, despite me asking multiple times. This resulted in me needing to move between hotels/AirBnbs multiple times because I never knew how much longer I would be out of my home (it ended up being three months). Twice they did something I specifically told them NOT to do. Most notably the day before they were going to install my new flooring, they contacted me saying that the original estimate was incorrect, it was for rubber subflooring and my building requires cork subflooring. The cork subflooring would be an additional $10,000. I asked if they would please submit this new estimate to my insurance company and wait for it to be approved before installing the flooring. When I went to my condo the next day the flooring was installed! Obviously, my insurance had not had time to approve this increased cost (luckily the did eventually). They also painted my bedroom the wrong color after I specifically told them not to paint that room. Notably, there was no damage to the drywall in this room, so I don't know why they were painting it to begin with. The painting job was not what I expected from professional painters. The lines are not clean and there are multiple places where the wall paint has leaked onto the baseboards. The peak of ServPro's incompetence was how they cared for my belongings while they completed their work. They took a full week to pack up and move my belongings into storage. For reference, when I moved in, it took about 8 hours to move all of my belongings out of my old apartment and into my two bedroom condo. When they moved everything back , I discovered that they broke my dining room table, broke 2 marble side tables, broke all of my lamps, broke my platform bed frame, lost the hardware to the curtain rods, lost the hardware to secure the mirror to my dresser, and lost an entire rug and rug pad. They threw all of my curtains in a pile on the dirty floor while they completed all of the construction. The real kicker was when they sent me the bill for this very inefficient "pack out/pack in" which came to $20,150! I am giving two stars because my new floors look great and the manager, Jaime, worked with me to compensate for the damaged items.
Jun 23rd, 2023

Leak into a single. Bedroom from blocked AC condensate pipe. All these guys did was drop off 2 heating fans for 3 days. I had to hire another contractor to find and repair the leak They billed over 3k for the fans. The other plumber charged less than half that amount for the essential repairs These people are NOT recommended They do know how to charge money There is much better out there. Services: Water removal, Plumbing
Feb 14th, 2023

When a pipe burst in my home flooding two rooms I called Servpro of Beverly Hills. They came out to help with water cleanup and set up fans. They charged for services they did not provide. After five days they removed their equipment. I waited for them to provide an estimate for damage remediation but never received it. Called several times to discuss next step as far as demolition of damaged walls and flooring but did not once receive a response. Decided to call another Servpro to see if I could actually get something done. I called Jitka at Servpro Malibu and the response and follow through was like night and day. I would not recommend Servpro of Beverly Hills at all. Call Servpro Malibu instead, you will be glad you did. Service: Water removal
Feb 13th, 2023