Bank of America Financial Center

I need to go in here today to open an account. After reading the reviews Im not sure I want to. I tried calling earlier to set up an appointment but the answering service just hung up on me and said everyone is busy - but then just hung up on me . Not getting a good vibe guys
Mar 17th, 2024

Absolutely unacceptable customer service. My husband and I went in person with our marriage license that states my legal name change in order to deposit our wedding checks. We had previously deposited checks into this joint account at a different Bank of America location with ZERO problem. The woman who runs this branch was incredibly rude and refused to deposit money into our established joint bank account because my marriage license, and changed name on SSC werent enough proof that my name had changed. She lied and said it was too much of a risk to the bank. On BoA website it states the ONLY necessary document to deposit these checks is a marriage certificate. We were refused service as PLATINUM boa members because some lady doesnt know the banks own protocol. Absolutely disgusting. SHE WAS THE WORST. Never go here. So unhelpful and disrespectful.
Feb 12th, 2024

Horrible branch . Manager is an idiot woman who doesnt know how to behave with customers.She Refused to provide services for customers . Discrimination 100% .people dont go to that brunch . Middle East people working who only nice to their own people . She has to to be fired !!!! 8 people was working at the brunch and all of them are lazy , hanging around without helping people with their request . All staff has to be change. Look at those two crazy faces . The refuse to provide services to customers. I cant believe in USA I was experienced this kind of service . Those two crazy woman refuse to provide their name , I m not the only one who experienced this issue
Feb 2nd, 2024

I have to say that I really like this branch! The team here is always so responsive and incredibly courteous. Their level of service is top-notch. Whenever I have questions or need assistance, they are quick to help and make me feel valued as a customer. It's reassuring to know that I can count on them to provide exceptional service every time I visit. Keep up the fantastic work!
Dec 1st, 2023

How are these 2 individuals still working here? From previous posts, I see I'm not the only one that has been mistreated at this branch. I went in today to open a safety deposit box. As soon as I walked in, I was greeted by this lady who claimed to be the branch manager. I have come to find out her name is Guadalupe. She refused to give me her name. She became upset because 1. My appointment was in August (False, my first contact was on 09/05. Then she and the teller walk behind the teller so that I can reschedule. As I'm speaking to the teller, she's interjecting and stating that my appointment was on 09/22. I tell her that I have never spoken to her. The teller then tells me, She's my manager I tell her everything. I said, she's YOUR manager not mine. At which point the teller yells, HEY! I'M DONE! Teller then refuses to make an appointment to open the safety deposit box that I had been made aware of by BoA estate services. No one in that branch has the authority to refuse access to my safety deposit box. It's the wild west and these 2 women should be terminated effective immediately. It is clear that this is not the first time, and it won't be the last, that they have treated customers in a despicable manner. Their actions to fail to refuse access to MY safety deposit box amounts to conversion. Bank of America management needs to be made aware of what's going on with this branch. Since they both refused to give me their names, I took their pictures so that their behavior can be addressed by their superiors.
Sep 16th, 2023