The UPS Store

Mar 24th, 2024

Speedy and warm staff!
Mar 13th, 2024

Go to the location on Telegraph, not this one. I needed to borrow some tape to closeup my box and they charged me $2 for a couple inches worth, laughably stingy. The Telegraph location will do this free of charge.
Mar 12th, 2024

0/10, would not recommend. during one of the recent atmospheric rivers, the ups delivery guy left two packages (containing toilet paper + tissues) uncovered in the rain, instead of in a covered location (literally two feet away). as a result, the packages + contents were ruined, and needed to be sent back to amazon. this ups store had the audacity to charge me $2 / box to re-close each box (with a single line of tape, each), rather than recognizing that it was ups' fault that the boxes were rained on (which caused the glue to disintegrate and open the box). when i questioned whether the fee was necessary, they suggested "well, if you don't like it, you can take it back home and tape it yourself." i should mention i was on crutches at the time, with my 7yo daughter helping me carry these boxes! i'm hoping by leaving this review, this location will see a reduction in business to more than offset the $4 they charged me, and will consider changing their ways.
Feb 11th, 2024

Zero stars! Stay away from this location and go to the FedEx store around the corner to save yourself the frustration! I have tried to coordinate the pick up of a package sent to this store while I've been out of town and it has been an absolute nightmare. Never in my life have I been treated so poorly and spoken to with such condesencion. The delivery of a package I expected was delayed to when I was out of town. I called the store to coordinate pickup upon my return. The three different associates I spoke with were incredibly rude and acted like I was asking them to move mountains. I called UPS corporate to see if there was another way to release the package. I called the store and confirmed that the process provided by UPS corporate would work and they said they would 'make an exception' for me. Someone came in on my behalf and the staff at the store refused to give them the package. I called the store the following day to understand what had happened. The person I spoke with on the phone immediately spoke to me in an accusatory tone, was rude and hung up on me while I was talking. I've had the FedEx around the corner hold my packages for an extra day without incident. Stay away from this UPS!
Feb 4th, 2024