Dr. Robles Family Dental Office

I first found Robles about 7 years ago. Loved the friendly team. Since then, I've been extremely disappointed with their staff. Both over the phone and in person. It feels as if I am bothering them. They are short with their interactions on the verge of being rude. I used to feel a welcome and friendly atmosphere. Now, they are barely friendly. This is sad because Dr. Robles and his son, are great dentists, but I'm considering a new office due to the lack of professional courtesy from both front and back office staff. As an example, at the end of my visit, I was told that the front desk would help me-this is normal for the end of any visit. I went to the front desk and waited for a bit. The lady seemed busy so I figured she'd tend to me when she was done. I guess I made some noise that got her attention. She asked me if I needed something. When I explained that I was directed to see her, she merely waived me off saying she didn't need me. Just wow. I have a crown pending authorization, but not sure I want to go back.
Dec 8th, 2023

Sep 3rd, 2023

Staff members as well as Dr. Robles were kind and professional. I appreciated that Dr. Robles explained everything before procedure and let me know what he was doing during the procedure. Felt at ease knowing what was going on and when it was happening. I will be returning.
Jul 15th, 2023

Jul 13th, 2023

Jul 2nd, 2023