Sleep Number

Rashid Frye _{on Google}

Feb 26th, 2024

My wife and I visited the Stockdale Hwy store (10424). Was greeted by Karen, who was simply amazing. Very knowledgeable, respectful and a down home sweetheart. She was attentive to our specific needs and sold us the best bed based on our needs. If you have back issues or your body is going through life's challenges of aging. This isn't a want but an investment in better health. God bless Miss Karen and the staff .

Christian Cuevas _{on Google}

Oct 15th, 2023

Randy was awesome! He was very helpful in helping us find the correct pillow for our neck problems.

LC _{on Google}

Jun 27th, 2023

Absolutely horrible service. Do not buy from this company. First of all, when I called requesting service on my sleep number bed, the rep on the phone told me that I should pick up a handyman in front of Home Depot to fix it. We forgave thismaybe this was a training issue. Afterwards, we were able to find a local store and in fact found the lady, Karen, that originally sold us the bed at Valley Plaza Mall. She was able to help get service dispatched while we we were in store. While we were there, we ordered and prepaid for a new headboard. On the day the headboard was supposed to be delivered, we received a call from the driver stating that they could not bring our headboard because the truck broke down blocks away from our home. I asked what could be done as we had already been waiting all day. They replied that nothing could be done. I told them to cancel the order and then I went down to the sleep number store to ask for help. I told them what happened and they looked at me like I was crazy. I told them I wanted to cancel the order. They called their internal service line and the rep stated that we would forfeit 20% of the purchase price. How is this ok when their truck is the problem? When I questioned this, the rep on the phone hung up on me and the store salesman told me that I needed to leave because in the state of California, he has the right to refuse service. Do not shop here. If I could give 0 stars, I would.

Brently McDermand _{on Google}

May 22nd, 2023

Thank you Rod, Karen and Randy for your advice and help today while we were there selecting my mom's new bed. Your financing process was a breeze and we enjoyed listening to Rod's stories, honestly one of the best customer service experiences that we have had in a long time and we had many laughs. We are so glad that we stopped in to visit today. You are a rockstar team, we hope you have a wonderful rest of your Memorial Day weekend!