Strata Credit Union

Customer service perfect
Feb 27th, 2024

No one answers the phone here. I was also told i would get an email regarding an update on my insurance and I never got one yet I was charged by Strata CPI payment, even though i emailed them a copy of my letter of declaration for new insurance, and submitted it online through their website.
Nov 22nd, 2023

Worst customer service!! Every time I have gone into the branch in the last two weeks I have received different information and each time something extra was added for me to do. Banking information provided to me for a wire transfer was wrong as well which caused further delay in receiving my funds. When I asked why there was an additional wait time that wasnt mentioned before I was threatened to make it longer to 9 days. Told me the review period depends on the reviewer and the check amount. There was no difference in the check from last week to this week in amount. Only thing different is the attorneys name was removed from the check. But because its differently or warranted an additional wait time after they are the ones that made the mistake in the beginning.
Nov 16th, 2023

Live chat doesnt work on mobile, and no one answers the phone. The only way to get ahold of anyone is to physically go in or video call the front desk. Super inconvenient if you move out of town like I did, or dont like video calling strangers.
Sep 5th, 2023

Update: Someone called me back soon after I posted this review. They let me know that I was given incorrect information by the teller and that my name change records are available for employees to see. She was quick to make it right and accept my check as is. I am very happy they got back to me so fast and for making things right. This review is based off of my experience today. Ive been a member here for almost 40 years. Ive never had an issue until today. I got married last year and changed my last name. I got that updated at the credit union. Today I walk in with a check that was made out to my maiden name. I was hoping since they have on record my name change, that it wouldnt be a problem. The lady who helped me told me they dont have access to those records. She said I would need to bring in my old id with my maiden name or my marriage certificate. Ive already done this when I changed my name. Why they dont have access to these items, I have no idea. This is disappointing because I live several hours away and now I have to try and get the check reissued in my married name, which is a hassle because the company from which it came is hard to get ahold of.
Jul 12th, 2023