Tax Tree Services

They have you waiting over an hr even with an appt. Definitely don't recommend coming here they waste your time
Feb 21st, 2024

Bad experience, bad service, they never give you the price before doing them and since they do the paperwork they charge you 325 and if you don't want to do them they still charge you 150 I would never return nor do I recommend it
Feb 6th, 2024

Sandra is knowledgeable and thorough with tax preparation and special circumstances. Fair prices and friendly service! I was looking for recommendations from friends and was referred to Sandra. Her front office staff are professional, kind, and bilingual.
May 12th, 2021

Oct 18th, 2020

I have been a client of this establishment for approximately 3 to 4 years, initially recommended by a relative who has since discontinued their patronage due to more favorable refund options elsewhere. Unbeknownst to me, I continued utilizing their services until issues arose in 2023. During the filing of my taxes and subsequent amendment for an additional form, my tax preparer, Alejandra C., neglected to submit the amendment, leading to a three-month delay in its discovery. Despite multiple attempts via phone calls and emails, there was no response from her during this period. Upon the eventual submission of the amendment in May 2023, it took an additional four months to receive a copy. Persistent efforts were required to have Alejandra return my calls, with a week-long endeavor to secure communication. In 2024, I sought their services again in late January, opting for their new app portal. After a week of no response, I contacted Alejandra, attributing the delay to their "new app" and another staff member, Mari. Payment was promptly submitted, yet another week passed with no progress. Upon inquiry on 2/14/24, it was revealed that my files had not been submitted, leading me to discontinue my association with the agency. Despite the agency's failure to fulfill their service, they denied a full refund, citing the provision of a service. Eventually agreeing to refund $220 out of $370, they imposed a $150 fee for their unprofessional service. Dissatisfied with this resolution, I have filed a claim with the Better Business Bureau to seek a full refund. I share this experience to inform others about their poor customer service and encourage careful consideration before engaging with them.
Feb 16th, 2024