Mobile Heroes Repairs

We are deeply sorry about your negative experience with us. It is never our intention to make any customer feel belittled or dismissed, and we apologize for any laughter that occurred during your conversation. We understand the importance of transparency and providing clear information to our customers, and we regret that we did not meet this expectation in your case. Your feedback is invaluable to us, and we will use it to ensure that similar situations do not arise in the future. We appreciate your understanding and would welcome the opportunity to regain your trust and serve you better in the future.

Thank you for taking the time to share your feedback, although I'm sorry to hear that you had concerns about your experience with us. We value transparency and strive to provide the best service possible to our customers.During your visit for a repair, we aimed to be as informative as possible. We presented you with various screen options and clarified that distinguishing the screen type visually can be challenging. We also explained a unique feature of Apple's newer phones, which is a message that may appear after certain repairs, indicating that the device cannot detect a genuine Apple part. It's important to note that this is a measure implemented by Apple to discourage third-party repair services and maintain control over their products.We completely understand your need for assurance regarding the quality of the replacement screen. To alleviate your concerns, we suggested researching this information independently to verify the accuracy of our explanation. Unfortunately, it appears that you remained skeptical and chose to leave.We genuinely care about the satisfaction of our customers, and we would have been more than happy to address any further questions or concerns you may have had. If you reconsider and would like to discuss this matter further or have any additional questions, please don't hesitate to reach out to us. Your satisfaction is important to us, and we are here to help ensure your device is well taken care of.