Chase Bank

2 tellers, over 15 people in line.... This is the norm at this bank. One of the busiest banks in the city and they only have 2 to 3 tellers on a week day. They are fully staffed in the desk area? Why ?
Mar 12th, 2023

Nice staffs
Feb 21st, 2023

Their atm machines never work. The lady next to me just now tried to pull out 400 dollars in cash and the machine never paid her out but deducted the amount from her account anyway. These machine have been glitchy for years. Either fix it or shut them down completely.
Feb 14th, 2023

Ms. Melissa Watson and Mr. Terence Ho are great clerks who helped me very well, thank you!
Jan 1st, 2023

Today, I came to the famous chase bank in the United States to open an account, because my friends said that this bank pays great attention to customer service, and my money will be safe here. But when I came here, I felt discrimination, my English is not good, so I looked for a Mandarin speaking staff, he was very cold to me, and did not help me translate any questions I wanted to know about opening an account, his name is cloudy ling. I went in several times and came out several times, and finally I had to sit on the sofa feeling helpless and humiliated, as if it was a shame not to speak English. I was spotted by a beautiful and patient staff member named melissa watson, who immediately helped me find a staff member to come and help me open the account. melissa doesn't speak Chinese, but she is keenly aware of her clients' helplessness. The staff member who helped me open an account was very patient and professional, which perfectly embodied the attitude a big bank should have towards its customers. His name was jason huang. I guess that cloudy has been working in the bank for a long time, and he does not care about new customers, the reputation and long-term development of the bank. I hope the senior management of the bank can pay attention to this discrimination incident. I am very disappointed about this experience, and I am also very grateful to the two staff who helped me, because of their excellent service attitude and professionalism. Makes me feel better about chase. thank you.
Jan 30th, 2024