PORCELANOSA Anaheim

Porcelanosa's showroom is simply amazing from all of the different Shower Designs and Tiles Great Ideas Homer
Apr 6th, 2024

Feb 19th, 2024

Ive purchased from here before. They have a great product, and beautiful showroom but unfortunately have horrible customer service. We walked in, were not greeted by anyone despite them both just sitting at their desks. When I finally approached them for help, the lady assisting us seemed out out that she had to get up. She offered no help, told us just to walk around and look and the signs tell us what the product is. There are a ton of other tile stores around this area that offer great customer service and assistance, this place is just not one of them unfortunately. Wish their service matched their product.
Jan 26th, 2024

We're almost done with our bathroom remodel, having spent over $20K on Porcelanosa tiles, so here's our honest review. Porcelanosa as a company: Their showroom is amazing with top-notch materials. They estimated 8-12 weeks for delivery, and it took around 11 weeks, which was cool. But yeah, they're a bit on the pricey side. Here's the thing, their showroom isn't where you pick up stuff, and it got a bit complicated when we had issues at their warehouse. Service experience: You might've seen some Yelp comments about poor service, like "no one's helping me." It might be because they're swamped with emails and calls, but they could use a dedicated greeter or more help. When we first visited, we called ahead and talked to Val. That was a smart move, as we didn't feel ignored like some others did. On rare occasion where we did interact with other staff, we could kinda see why people had complaints, but they were probably very busy(?) but as long as Val was around, we were good. Val was super friendly and helped us out with tons of questions. We dropped by the showroom a lot, sometimes unannounced, but she always took care of us without getting annoyed. Things got messy during a warehouse pickup, and Val saved the day, even though it wasn't her fault. She got it fixed on the same day, which was a nice surprise. We also had two close calls with broken tiles. Val somehow got us replacements quickly, saving us from an 8-12 week wait. Right now, we're working with Val on another project, and she's the reason we keep coming back. She's professional and will go to bat for us when needed. Yeah, we had some hiccups, but we trust Val to make it right. So, if you've got some cash to spare and want nice tiles, check out Porcelanosa and ask for Val. You won't be disappointed!
Oct 30th, 2023

Aug 29th, 2023