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      Extended Stay America - San Jose - Santa Clara

      ( 539 Reviews )

      Extended Stay America - San Jose - Santa Clara
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      Chamber Rating

      3.8 - (539 reviews)
      245
      105
      84
      46
      59

      About
      Extended Stay America - San Jose - Santa Clara

      Extended Stay America - San Jose - Santa Clara is located at 2131 Gold St in Alviso, California 95002. Extended Stay America - San Jose - Santa Clara can be contacted via phone at 408-262-0401 for pricing, hours and directions.

      Contact Info

      •   408-262-0401

      Questions & Answers

      Q What is the phone number for Extended Stay America - San Jose - Santa Clara?

      A The phone number for Extended Stay America - San Jose - Santa Clara is: 408-262-0401.

      Q Where is Extended Stay America - San Jose - Santa Clara located?

      A Extended Stay America - San Jose - Santa Clara is located at 2131 Gold St, Alviso, CA 95002

      Q What is the internet address for Extended Stay America - San Jose - Santa Clara?

      A The website (URL) for Extended Stay America - San Jose - Santa Clara is: https://www.extendedstayamerica.com/hotels/ca/san-jose/santa-clara?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing

      Q How is Extended Stay America - San Jose - Santa Clara rated?

      A Extended Stay America - San Jose - Santa Clara has a 3.8 Star Rating from 539 reviewers.

      Ratings and Reviews
      Extended Stay America - San Jose - Santa Clara

      Overall Rating

      Overall Rating
      ( 539 Reviews )
      245
      105
      84
      46
      59
      Write a Review

      Mohammadreza Shahriari on Google

      image This location is one of the best extended stay's location that i have ever been. The hotel management is so responsive about the issues and the hotel staff are so friendly and responsive in all the levels. I have been in this hotel for a couple of months and still a current resident.I would recommend this location specifically for the longer stay.

      Business Response on Google Mar 29th, 2024
      Dear Mohammadreza, Thank you for making Extended Stay America your home away from home. It brings us great joy to learn that our team consistently fosters an environment that feels welcoming to you. We are pleased to discover that our warm services and comfortable accommodations are the reasons for your continued patronage. Thank you for your recommendation. We aspire to be your preferred hotel each time you visit the city.Sincerely,Hotel Management

      Avi Singhal on Google

      image Very good place.

      AJ Hai on Google

      image Great place stay. Stayed during game time. Staff is nice over all experience was great. Just wish breakfast was little better.
      Rooms: Great and clean service. Staff is good .. the Indian manager was awesome provided excellent service.

      Business Response on Google Feb 15th, 2024
      Dear AJ Hai, It was a pleasure reading your fantastic Extended Stay America review. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

      mohamed bereteh on Google

      image

      Mukul on Google

      image I booked two weeks in advance, for a 15 day stay, and on the day of the reservation, they called me to cancel since they had overbooked. I called them an hour earlier to tell them I am coming in an hour and they still canceled my reservation. They left me and my pet stranded as I was about to start driving to the property for checking in.
      They also told me they have two guests coming in at night who will be told they dont have rooms despite reservations being done in advance.
      I am now scrambling to book another one at the last minute. They probably found out they could make more by canceling my reservation and didnt have the courtesy to even offer to look for another reservation or accommodate me in any other way. At 8 PM I am stranded in my car with my pet while I am calling other places.
      They had even told me that I have been assigned a room on the first floor when I called to tell them Im coming earlier! And then an hour later, they call to cancel
      I called the Extended stay America main toll free number and they said overbooking should never happen - thats what the reservation is for!
      Stay away from this property and stay as far away as you can from them.
      Edit: to the owners response, you should be ashamed of yourself. You are clearly lying about the overbooking. I called and I was told I have a room assigned - but at that time, they saw the price I was paying. An hour later, magically, you have 8 overbooking. You are clearly lying - why, I dont know.
      To anyone reading, dont book here - the owner is a complete liar and is using excuses to cover the actual reason

      Business Response on Google Feb 10th, 2024
      Dear Mukul, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management.
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      Overall Rating

      Overall Rating
      ( 539 Reviews )
      245
      105
      84
      46
      59

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