Chase Bank

I recently had the misfortune of experiencing the worst customer service at my local Chase Bank branch, and I feel compelled to share my disappointing experience. From start to finish, my encounter with their staff left me feeling frustrated, unimportant, and utterly dissatisfied. Upon entering the branch, I was greeted with a lackluster welcome from the teller, who seemed disinterested and unengaged. I patiently waited in line for what felt like an eternity, as the staff seemed more focused on their internal conversations than attending to the needs of the customers. When it was finally my turn, I approached the teller's desk and attempted to explain my issue. However, I was met with impatience and a complete lack of empathy. The teller appeared untrained and ill-equipped to handle basic customer inquiries, providing vague and unhelpful responses. It was evident that the staff lacked the necessary knowledge and expertise to address even the simplest of banking matters. To make matters worse, when I requested to speak with a supervisor or manager, I was met with further indifference and dismissive behavior. The supervisor, instead of acknowledging my concerns, seemed more interested in defending their staff's poor performance rather than resolving the issue at hand. It was evident that customer satisfaction was of little importance to the bank's management. Furthermore, the bank's online and telephone customer service were equally disappointing. When I attempted to resolve my concerns over the phone, I was subjected to long wait times and transferred from one department to another without any tangible solutions. Emails and online inquiries went unanswered for an unacceptable amount of time, leaving me feeling neglected and unimportant as a customer. The overall experience left me with a distinct sense that Chase Bank prioritizes profit over customer satisfaction. It is evident that they have neglected to invest in proper staff training and fail to foster a customer-centric culture within their organization. This lack of commitment to providing quality customer service is inexcusable for a financial institution of their magnitude. In conclusion, my encounter with Chase Bank was characterized by apathetic staff, inadequate knowledge, and an alarming disregard for customer satisfaction. The bank's failure to address my concerns and rectify
May 3rd, 2023

Walked in and there was no line. Stood in line for 10 minutes with two employees behind the counter who didn't acknowledge anyone walking into the bank. Was called up to the window and the employees still didn't help me. Most unprofessional bank I have been to. It's a ghost town and they still are too busy talking and stretching to assist the now line of five customers. Mind you they have been open for an hour. Do better!
Apr 16th, 2023

Mismanaged from the top down. A useless branch manager who refuses to see clients because she sneaks out early on Fridays before the branch closes. Does she/he contact the customer on the following Monday to address customer concerns? Of course not! Does she/he ever contact customers to address their concerns? No, its been weeks and ... no response!!!The alleged financial advisor: just as useless, arrogant, belligerent, lazy and unreliable. I asked to get contacted by a financial advisor. After two weeks i got a call by a hyper fast talking voice. I told him I am in a meeting, that I wanted to talk to him and that he please call me back in a couple of hours. I never got a return call.obviously this branch and its manager engage in profiling. If you don't fit the preferred profile you will be ignored and you will not get any service at this Chase branch.
Feb 19th, 2023

Demitrius almost lost $5k of my money by fumbling  my fraudulent activity report. It wasn't just one mistake. He made 3 mistakes on 3 different forms/processes and it took me months to undo. I still don't have my $5000 back but I finally got a promise of having it back within 90 days. This is four months after the fraudulent activity.
Aug 29th, 2022

If you have any power of attorney form to be added to someone's account, this is NOT the branch or the bank for you. All I can say is Demetrius was absolutely amazing but unfortunately he was unavailable because he was in a training and I couldn't get his help to resolve this issue. This branch is literally letting my elderly father (who has dementia) come in pretty much daily to withdraw money and his form of ID is a COPY of an expired ID (from 1986...no kidding....1986) and a check. And yet I submitted proof of a notarized power of attorney three months ago and still haven't been added to his account. They keep locking his account unnecessarily which causes issues with paying his bills and out of all the entities I've had to show power of attorney to, Chase bank and this branch are the ONLY ones creating issues. At this point, I'm gonna explore my options about a lawsuit and/or filing an elder financial abuse claim with the ombudsman because this should not be so difficult. If Demetrius were available, I'm sure this issue would've been resolved already but since he's not available, im stuck and still have no official power of attorney on this account.
May 22nd, 2022