Wells Fargo Advisors

Vry nice and polite good service all of them the best
Dec 8th, 2022

There are rare occasions when you need to go to a bank branch given the easy availability of ATMs and internet banking. But when I needed a service at the branch, they were not available. I tried to make an appointment for a wire transfer and called twice or perhaps three times. Nobody picked up the phone. I contacted my personal banker from Wells Fargo and she also was unable to contact the Marina Village branch. She ended up helping me getting an appointment at the South Shore Branch which worked fine, but did cost me additional time for driving. Pretty strange that a Bank Branch would not answer their phones. Are they really that busy / understaffed?
Sep 25th, 2022

One person working but more then seven people in line
Sep 1st, 2022

Made a 2 pm appointment with this branch today. I waited for 45 mins before I left because supposedly they were "backed up ." Listen, if you knew you would be busy at 2 pm, why did you let your customers make a 2 pm appointment? 3 other customers experienced the same thing as I did simultaneously. At least the branch manager was nice enough to keep saying "thank you for your patience." I appreciated that but being nice wouldn't get the work done unfortunately. I had to take an hour of my own PTO to make this appointment. It was a complete waste of my time!
Feb 15th, 2022

Very slow service. 4 employees yet only one teller to help. makes no sense
Sep 8th, 2021