JustPondLiners.com

The worst in customer service. Placed an order, and 1 week later I emailed inquiring as to if the item shipped and christian emailed me back saying,.. I will ship it today, sorry. Never got the item, reached back out 3 weeks later and asked to have it shipped again, and told , might be another week or two. No rush, no customer service. 4 weeks later christian still shows the energy of a turtle with no desire to take care of customers. 4 weeks, 11 calls, and nothing. My advice to anyone needing pond supplies is keep shopping around and find a reputable and honest dealer. If you see the positive reviews for this dealer, they are ALL older than a year.
Jun 22nd, 2021

Just ordered a new PondLiner for my new backyard pond - great customer service and shipped quickly. Can't wait to put it to use!
May 17th, 2020

Great experience! The customer service is great and the product is Firestone so I feel confident it will be good for a very long time! Thanks
Apr 24th, 2020

I recently ordered a 15'x15' liner and underlayment and after 5 day's of no shipping notification called the Co. only to find out that the underlayment was out of stock, which should've been posted on their website.As I called back the next day I was told it would be shipped. 3 day's later I called back again and was told I will receive my order the next day, which I did. After waiting 1 1/2 weeks{website states will be shipped in 2 days} ,I opened the box with the liner and still no underlayment. The pond liner had 2 seams 4' apart with only 1 1/2" overlap. Needless to say I was angry and called back. I was refunded the money for the underlay. but nothing else. I will never ever buy from this company again.
Apr 6th, 2020

I love my PondLiner! Great customer service, fast shipping and the fish are loving it! I would highly recommend this company!
Mar 25th, 2020