Studio CT

Dear Anthony,Thank you for taking the time to share your experience. We sincerely regret that your expectations were not met during your recent purchase with us, and we deeply apologize for any inconvenience or frustration caused by the delay in receiving your dresser.We are not offering excuses by any means, however, emails communicating for the production timeline from 9/28 to 12/7 were approved. Nonetheless, we understand that the extended delay is unacceptable and frustrating.We acknowledge your concerns regarding communication and accountability throughout this process. You are correct in pointing out the extended delays, which we did acknowledge and take responsibility for. Our team strives to provide exceptional customer service, and it is disheartening to hear that we fell short of meeting your expectations in this regard. Please be assured that we have taken your feedback seriously and will use it to improve our communication processes moving forward.Regarding your mention of a lack of updates and professional courtesy, I want to clarify that our team made efforts to keep you informed about the status of your order on multiple occasions, including 12/7, 12/17, 1/4, 1/16, 1/21, 1/22, 1/28, 1/29, 2/1, 2/2, and 2/5. We understand the frustration of not receiving more proactive updates, and we apologize if our communication did not meet your expectations.As a gesture of goodwill, we upgraded your shipping to white glove from CA to NY for your order, absorbing the costs, and responded promptly to all your emails to ensure you were kept in the loop. Additionally, we sent you an apology gift as a token of our sincere regret for the inconvenience caused. It's evident that we failed to provide the level of service that you rightfully expected, and for that, we are truly sorry. We genuinely value your feedback as it helps us to identify areas for improvement. Rest assured, we are committed to enhancing our processes to prevent similar situations from occurring in the future.Warm regards,Shanesa FathCo-founder, Studio CT

Thank you Karl ! You are the best :)

Thank you Sandy ! We appreciate you :)