Monte Nido Vista

Mar 7th, 2024

This place is an absolute scam I have horror stories from the staff, not only was miss treated I was bullied by staff and so many others were I called the health department on them and wrote grievances for one staff member they made them leave untill I was kicked out for having narcolepsy, they also allowed dangerous and violent patients to stick around. With raw uncooked food only allowed to shower 3 times out of my 30 day stay harassment and bullying from staff. Hiring a message therapist to be a therapist keep in mind they had no training. Being yelled at, ignoring culture and peoples religions and food allergies etc. they dont care and they just want your money they did nothing to help me or others their please look into other treatment facilities
May 27th, 2022

Monte Nido in general is incredible at patient advocacy, best in class treatments, and most of all empathy from all the staff.
Mar 25th, 2021

First off, Im very grateful for the three months I had at Vista. My life has changed forever and I am in a place I had given up hope on achieving. Three stars because a couple things happened that negatively impacted my time there. 1. Part of my religious practice involves spell casting. After casting one in the backyard with another client, I was told I couldnt do it again because out of respect for people of all beliefs, Vista is a secular establishment. They said it wasnt personal, and they would say the same to any client doing religious practices in common areas. Fair enough, but two Jewish clients were allowed to say a prayer and light the Menorah in the common room every night of Hanukkah. I felt the issue had more to do with my practice than maintaining secularity. 2. ~2 months into my time there, I overheard a (white) client rapping along to a song with three staff members, and she accidentally said the n word. Instead of someone saying thats not appropriate, etc., a staff member said, its ok, its a song, and they laughed and continued singing. Im Black and was the only POC client, and that was really upsetting. At the time I had difficulty communicating my feelings with words instead of actions, so I essentially checked out mentally, which impacted my last month there. I couldve reported it, but resented the fact that Id have to, because the staff present should have addressed it appropriately in the moment. It also made me lose trust in staff as a whole - I saw multiple staff members not take it seriously, and I questioned whether anyone else would. I ended up feeling very disconnected, and it sucked to hold that in every day while having to interact with those staff members (one was someone I saw almost daily). Also, maybe things have changed, but the food is dreadful. It isnt just a personal opinion - everyone felt the same way. But all in all, thank you Vista for your help. I had been to treatment a couple times, but it didnt stick until I came here. Im now behavior free for over two years, and words cannot express how incredible it feels.
Nov 27th, 2021

If I could do less than one star I would. This was one of the most traumatic experiences in my life. In case you were considering going, Ill break it down for you. The brochure boasts wraparound support such as chiropractor care, massage therapy, weight training, yoga, mindful walks (daily! which is actually not allowed) There are actually no physical advantages to this program. No weight training, mindful walks, chiropractor care, massage therapy or even yoga. Everything is based on a level system. Outings, and movement are all level based. If you get 3 restrictions (not finishing a meal) you dont have any privileges. If you get 1, you dont have any privileges for the following day. For yoga my first week I laid on the mat and occasionally did a stretch. Your bathroom uses are monitored, someone stands by the door with the door cracked and they check the toilet before you flush. (This happens up until level 3 to my understanding.) The staff is brilliant at gaslighting, manipulating and invalidating the residents, so much so, we had to strategize how to stand our ground. Theyll talk all day long about how its a voluntary program and that youre free to leave, but once you say you want to go theres an onslaught from many of the providers. This includes threatening of AMA and ACA, stating its your eating disorder that wants you to leave, or simply minimizing your experience and gaslighting you to believe its not as bad as you think. Example; I was fed wheat, and I have a gluten sensitivity. The dietician and clinical director minimized and invalidated my experience by saying it was human error, it was only once and its only a sensitivity. Wheat makes me feel really ill, and I expressed that concern to every staff member and to the staff BEFORE admittance as well!! I understand mistakes happen, but Im at an eating disorder program. Mistakes should NOT happen in regards to food. (Also, there were only 5 of us. How hard is it to feed 5 people). Im not going to speak on other peoples behalf, but there were multiple mix ups or misunderstandings with other residents as well. Most of the staff felt incredibly unsupportive. We were treated like toddler inmates. I felt like I was just a number on a paycheck to most of them. On my last day, leaving ACA, only one RC was kind to me and encouraged me. (Shoutout Ruby) On my second day there, because I felt so ill (not entirely convinced they werent giving me wheat the whole time) and was talking to an RC about how sick I felt talking about the previous meal. She told me it wasnt an option to not talk about it and that that specific behavior would be challenged. Obviously Im there to challenge my eating disorder. But on my second day, only my first lunch there, to say that my feelings were immediately invalidated made me sob. On my first morning, I was crying so hard I was heaving. I went to throw up but the nurse wouldnt hand me the trash can. She said if I threw up it would be marked as a behavior in my chart. I felt more supported and encouraged by the other residents than I ever did from the staff. Residents say its impossible to get to level 3. I personally dont think they want you to get to level 3 because the longer youre there the more money they get. IF you decide to go, these are some question to ask PRE admission. (These are all questions I wish I knew to ask.) How long does it take to move levels? Explain in detail the level system. Explain in detail the contract system. Explain in detail the consequences. Explain in detail, what types of movement Im allowed to partake in, and reasonings of why and why not. Why does the brochure boast physical advantages such as chiropractor care, massage therapy and movement, when those are not actually involved in their residential care? Explain in detail, the different forms of therapy, how often theyre provided and by what providers. Explain the roles of the RCs. Many of the RCs relished their power. Ask about exposures, and how often they happen. Good luck!
Dec 28th, 2023