Arkansas Air Flow

I'm not one to post unfavorable reviews, however due to the nature of our troubling history with AAF has forced me to do so. Purchased 2 AC units 15K from Blake Lewis 5 yrs ago and now our troubling business relationship has ended. A 5 yr journey starting with initial install disaster encompassing a disastrous ceiling repair, component failures, heat exchanger change outs, blowing breakers, afterthought insulation wrapping makes me question if they understand the Trane product sold. Most recently the compressor has failed which turns out to be the final straw. They now refused service stating they feel AAF will never make us happy because I complain, Really! Forcibly I have found another company to provide warranty service at half the cost of AAF. Unacceptable business practices on any scale.
Jun 26th, 2023

I've been with Arkansas Air Flow for over 10 years. They keep my house cool in the summer and warm in the winter. Every since I started the preventative maintenance program I have not had any breakdowns. I recommend that you use them for all your HVAC needs.
Jun 6th, 2023

May 26th, 2023

May 19th, 2023

My A/C went out and I didn't know until I got an email from my nest thermostat while I was at work. When I got home it was 90inside. I called several places, most were unable to come out same day, or would have to send an after hours tech for a much higher rate. Arkansas Air Flow was able to send someone in less than 4 hours, for less than half the cost of the other service that would be able to come same day. Before they arrived they sent a picture of the technician that would be doing the work so I would know it was the right person when they came to the door, which I really appreciated. He was able to get the problem fixed and the bad part replaced in less than an hour, and came upstairs to take temperature readings on the air coming out to be sure the problem was resolved before he left. He also let us know of a yearly service contract offered through the company to help with preventative maintenance and cleaning twice a year. I couldn't be happier with the service I received, I have already recommended them to two of my friends if they ever have any issues, or to get signed up for their service plan. Service: A/C system repair
May 18th, 2023