JD Sports

The Walk Crew _{on Google}

Dec 31st, 2023

Today, during my shopping experience, I was racially profiled I came in to do a simple return or exchange with receipts in hand. I was told I would be unable to return the item because the tags were not on the items anymore disregarding what my current receipt says. I spoke with the management and ended up being provided customer service number number. I did ask for the managers name and she was unwilling to provide I was denied a name or sales person ID. Security ended up getting called and I was advised by security, Management did not feel comfortable providing her name because I was aggressive the officer reporting to the incident confirmed that I was showing no signs of aggression when speaking to him but did advise that I was not allowed to go back into the store today. I let him know that I will need an incident report and I should be getting that Monday per Mall security. The lack of customer service received is disheartening. I didnt want money back. I was even OK with in-store credit or just to be able to exchange it for the boys as my mother accidentally got my son the girls style Nike outfit for Christmas now we wait to hear back from the corporate office and mall management security. I will not be treated this way, its 2024 do better.

Elisabeth Abeyta _{on Google}

Nov 5th, 2023

I went in yesterday and Haley was absolutely amazing and helpful! I was starting to get worried because I couldnt find alfets that would make me look good this fall/winter but she made sure to keep me in style! I dont feel dusty anymore and I know for sure Ill be the most hated in Fayetteville because Im so fly! Thank you so much Haley, you deserve a raise and more!!

No No _{on Google}

Sep 21st, 2023

Would rate a zero if I could! Walked in and had a shoe I wanted to try on and no one bothered to help after standing for 10 minutes. A sales woman came up behind me and straight asked another customer okay are you going to buy these or I put the shoe up and will never come back! Horrible service!

Odalis _{on Google}

Aug 30th, 2023

Got into a big fight with my baby daddy and decided that I needed some retail therapy to cure my broken heart. Haley was so helpful and supportive. I left with a new pair of shoes (which I WILL be showin off come my baby daddys bday in September) and a new friend . Thank you Hayley!