Epps Plumbing

We have worked with ITS plumbing on several issues with our home and they have always been prompt, courteous, professional, and consistent. We would recommend them to anyone needing plumbing work done. They will go the extra mile to make sure they are charging you a fair price, and will not oversell you on services that you may not need. We love them!
Mar 4th, 2024

Prompt, professional, and personable. Excellent communication. They did what they said they'd do when they said it would be done. We contacted ITS after a negative experience with another plumber. Bobby came out and examined the situation, provided an estimate and scheduled the repair for as soon as the locates could be completed (outside water leak in ground). The day of the repair, a crew arrived on time and immediately got to work. More equipment was needed and promptly brought out. The crew worked quickly and efficiently to locate the problem. Upon completion, they did an excellent job of cleaning up the area and smoothing everything out. Something of note, as a woman, I have previously had the experience of men wanting to speak only to my husband or talk down to me. That was never the case with any of the gentlemen who worked on my repair. They treated me with respect at every interaction. Excellent communication at every step of the process. I have used multiple plumbing services in the past and due to the service provided by ITS, they will be my go-to company going forward.
Feb 21st, 2024

I would highly recommend this company, they have earned a customer for life. Great communication, excellent service, and great people working here. We had a leak in the main line to our house and they fixed it with no issues.
Feb 11th, 2024

The service was great. The Representatives that came out were communicative, helpful and polite. They went above and beyond when installing the hot water heater, which was an issue because of the size of the closet in our old building. I would recommend them for any size job. The owner came out and followed up and we were very pleased. If I have any plumbing needs in the future, I will contact It's Plumbing.
Jan 8th, 2024

I happen to own an electric business, so I consider it high praise that Matt takes care of his crew and his customers exactly the way I try to. Happy plumbers = happy customers. You can always find someone 'cheaper' but when it comes to plumbing, you need things to be perfect the first time. I got three quotes to upgrade from a traditional water heater to a tankless set-up and Matt (the owner) and his team came up about $2,000 ahead of the other big name plumbers in Northwest Arkansas, they also carried the best warranty. To add to the difficulty of the project, my water heater was in my attic, which can have devastating consequences. Last summer, my next-door neighbors tank failed, except in their case, the emergency drain also failed. They had to rent three storage pods to hold their possessions, all of the drywall in their house had to come out, their carpet was also ruined. It was truly devastating for their family. I do pretty much all of the work in my home myself, but after their experience, I wasn't willing to take any chances. Given the semi-emergency of my situation, it meant a great deal that the team was able to make some adjustments to their schedule and able to get my wife hot water the very next day after I called. I would strongly recommend It's Plumbing, or any of the trades under the "It's" umbrella. PS these photos were snapped before the crew had a chance to sweep up and clean their work areas. They did a fine job without me having to ask!
Jan 28th, 2024