Metz by NEA Service Master Changed to : Appliance solutions TV & Computer Repair

Great service
Dec 25th, 2022

If I could give this business a zero I would. I had a refrigerator repair scheduled for 3/29/22 on a Tuesday. I called them on Monday to verify that I was still on the schedule and was assured they would be there. Called them again on Tuesday at 1206 and the lady that answered the phone once again assured me of my repair visit but stated she had tried to call me. I did not have any missed calls on my cell phone and verified with her she had the right number. At 1508 I called once again and was told that they would be there. After they missed the 3/29 appointment I called them at 0900 when they opened and was told that I would be the first on the repairman's list since I was missed the day before. After no show by them again I went to their shop at 1300. I was greeted by the rudest woman I have ever had the displeasure of dealing with in the service industry. She belated me and all I was asking for was an approximate time to expect a repairman. She stated she had called me and once again there were no missed calls in the recent calls of my cell phone. There was a lady at a desk across from this vile person that stated the repairman had just picked up his tools needed for the job and was headed to my house but the other woman contradicted this by stating he was at a different job. The second lady was obviously embarrassed by what was taking place and left the room. The first woman then stated "That's it, we are not repairing your refrigerator". I left the business at that point. During this vile woman's diatribe, I didn't get angry and just stood there amazed at what I was hearing. After seeing other bad reviews of the same problem, I don't know how they remain in business. They also do not have a BBB rating.
Mar 30th, 2022

The emergency room doctor was very rude and careless
Feb 3rd, 2022

There is very fast and got the washing machine fixed quickly due to the circumstances of them being under manpowered at the moment I appreciate the work they done get my washing machine back it's doing great I would recommend this business to anyone..
Nov 29th, 2021

Had a dishwasher repaired. Great price and fast professional service!!! Great family business!!!
Aug 1st, 2021