Copper Safe Storage

We were in need of a storage unit and from the first conversation we have been given the best customer service possible! Love my storage unit. Its safe and dry. Irene helped me get the insurance I needed on my unit and was the most pleasant and thorough! Thank you for all your help!
Feb 22nd, 2024

The storage unit I'm renting will not open. The electronic lock is not getting any power and will not activate. I have contacted the office 3 separate times within the last 3 weeks and they will not even call me back. It's bad enough that they've almost doubled the rental fee, now I they are holding my personal belongings hostage. Worst customer service I have ever encountered anywhere EVER. Update: Despite this being a fenced in with a security gate, someone has cut the new lock off my unit and stolen over $2000 worth of my stuff. And wha are the "new management" doing? Not a damn thing. I take that back, they are actually raising the cost of the units. This place needs to be shut down and the owners need to apologize and reimburse.
Dec 5th, 2023

This facility has been vandalized multiple times there is no one to oversee the units poor call center I couldnt access my old unit or a new unit no one checks the property Renter BEWARE I did miss a call from the copper safe admin yesterday after my post tried to return the call but once again got the incompetent call center AMAZING you cant directly access the admin I guess thats where the support call center gets its customer service skills
Dec 4th, 2023

We use the facility off of England highway. Tonight we discovered that our unit had been broken into from the inside. The local authorities told us that we were about the 10th customers to call and report a break in. The walls were cut into down the inside of the entire storage facility. We will be taking this to the Arkansas attorney general. Compensation needs to take place for every one of us that has lost items in this heist. Totally unacceptable. Before this incident, we also had a span of two months of not even being able to have access to our storage unit because of a dead battery in the lock. We reported that on three separate occasions before that was taken care of! And now this break in.
Dec 2nd, 2023

We have two units rented and the electronic locks on both will not open. Customer Service said they cannot give us a date when the batteries will be fixed. About 15 units have either have locks removed or the doors have been broken in to. Now I know why. You cannot get to your possessions. The Arkansas State Attorney General office has been notified. Update: after 2 weeks Coppersafe replaced the batteries. We are pleased to get ours resolved. I will call the agent handling our claim with the State Attorney General to let him know our issue was resolved. However, while we were retrieving our belongings, a young couple there stated their lock was not working. Suggestion to Coppersafe: test all of the locks/batteries of rented units and replace all dead batteries. I do appreciate the attitude of the Customer Service reps who were always polite and professional.
Oct 30th, 2023