Crain Hyundai North Little Rock Parts Center

It Is said all is well that ends well and this initially poor customer service experience ended satisfactorily. Of the last 4 times we have used this dealerships service department service 3 times have been frustrating. The main problem has been a lack of communication with the customer and delays getting the car back in a timely manner. Most recently we took the car in on a Thursday for a brake issue, was told it would be ready Saturday. It was not. I called twice on Saturday and the service area never picked up and the call rolled over to the switchboard. The switchboard lady said, the second time, that she would walk my message back to the service area and someone would call me. I never received a call. Monday we were told they were still waiting for the part to come in. On Wednesday we were told the Service Manager who we checked in with was no longer with the firm-this was the second time for this to happen. After being told the part would take one week to arrive no one even offered a loaner vehicle. Thursday, a week in, David responded with explanations and the car was repaired. I appreciate the final response from David and his assurances that the personnel, customer service, and quality problems have been addressed. The car seems to be fixed but the process to get there was disappointing at best. Thanks to David, again, for trying to smooth things out.
Sep 28th, 2023

Sep 25th, 2023

I was met with a smile and a positive attitude as I walked into the dealership.
Sep 21st, 2023

Great dealership!! Friendly people & service, always such a pleasure to deal with. I would highly recommend them to anyone.
Jul 29th, 2023

Don't plan on returning to this dealership & don't recommend anyone else very poor communication. Been waiting months for a tire was a tire put on it & was supposed to get me a matching tire. Noticed scratch in hood & someone done a poor job trying to fill & cover it. No loaner I get there is shortage & can't get it fixed locally expected to drive it 2 hours to them leave it for a few days leaving me without a vehicle then make the 2 hr drive back when completed I'll just pay to paint it & not return
Aug 14th, 2021