Candlewood Suites West Little Rock, an IHG Hotel

When you're wondering why it costs less than the Candlewood on the north side.....there are reasons. It is RIGHT next to a motel 6 and people are always hanging around outside the motel 6. We had to unclog our toilet 3 times during our two night stay, just from regular use nothing that would ordinarily clog a toilet. Both of the only pans for cooking had cooked on, dried food in the bottom of them when we arrived, and our room had only one fork. The stovetop looked like it turned on, but never generated any heat for cooking, and subsequently the garbage disposal did not work. However, the outlets in the kitchen area did work, and we were provided with a grungy portable two burner stove to use during our stay. The curtains did not close, there was a 6 inch gap that constantly let light in. I've stayed in Candlewood Suites that were more comfortable than the more expensive Staybridge Suites, I stay frequently in Candlewood Suites location, and this was definitely not up to par. Service was good and otherwise the room was clean, etc....although walking around on the floors of our room left my feet very dirty.
Mar 29th, 2024

Satisfactory experience
Mar 27th, 2024

Rooms: Clean and nice Safety: It's safe here but stay away from motel 6 next door as its a high drug area when I was walking my dog I found over 100 used needles I told the hotel and the were qymuicjr Walkability: Stores all around Food & drinks: There is a little store in the hotel lobby
Mar 8th, 2024

Ive pleasantly stayed with ihg for all my business trips over the last half a dozen years and this property has been my worst experience. It started after booking my room the payment came out of my account weeks before our arrival date. That should have tipped me off this was more of an independent hotel compared to other property in the chain. While checking in we were quizzed by the lady at the front desk about the validity of my wifes service dog, stating that she was going to charge us the pet fee (which is illegal in the case of service animals) weve carried all the paper documents for 10+ years and this is the first time weve had to present it. I asked was this a new policy since weve been traveling for the past couple days with no issues, the girl said no its just the policy, I asked is it an ihg policy or a property specific policy? She says I dont know and has to call her boss, so I quickly get into the details of ihg as a parent company and how hotel franchising works and she finally says its a policy for this hotel (and this was at a pet friendly property) So after finally checking in without the pet fee charge we get to the room and find the fridge clanging loud enough that I unplugged for the evening, the ac unit sounded like a bearing was going out in the blower motor and in the morning found out the stove didnt work. Overall not a pleasant stay at this property. We chose to stay mainly at Candlewood properties on this trip because of the overall good experience weve had at all the properties in the past but this hotel is in need of a solid makeover both in amenities and attitude. Safety: Not the safest area. Watch your back if you venture out on foot after dark, a good handful of creepy critters roaming the area and a few by the front door in the later evening.
Feb 19th, 2024

Feb 17th, 2024