BrightStar Care

Horrible experience. Started off good when they found a caregiver until she turned around and proceeded to tell lies on me & not the truth the company didn't even look into lies the caregiver told the company. Then they told me they had no caregivers willing to drive to Searcy, I'm still in there care and they have not sent one person technically that's called caregiver neglect which I'm thinking about reporting it to who I need to. Don't use this company the owner was horrible as well or whoever I spoke to.. how you gonna hire caregivers that lie? But yet your supposed to be a good company with integrity? Look else where if you value your loved ones care!
Aug 16th, 2023

Apr 13th, 2023

Earlier this year, my mom's pelvis was broken in multiple places. After a 5 day hospital stay and two weeks of rehab, she was sent home with non-weight beariing status. Bright Star was assigned to us. In the 4 weeks that have followed, the aide was late the first 9 out of 10 shifts (which made me late for work), called out another shift (and they had no replacement aide to come care for my mom. Speaking of care, the aide falls asleep multiple times in a 7 hour evening (not overnight) shift, can't follow simple directions, like not overfilling the bedside commode and my mom gets her fingers in the poo water when she's trying to wipe her bottom. And she continued this pattern of lateness and falling asleep and not following simple requests even after her superior gave her a talking to. As of today, we are done with bright Star!
Oct 30th, 2022

My caregiver is named Jackie and she is wonderful and its only her second week
Feb 4th, 2022

My 85 yr old mom needed assistance w daily tasks, BrightStar came to our rescue - keeping mom independent is so important, without the care she receives from her caregiver it wouldnt be nearly as easy!
Jul 28th, 2021