Home Services at The Home Depot

Sent wrong dishwasher. Ask for rollers and does not hook up to sink.
Jun 14th, 2020

There are a lot of good people who try their best to satisfy your needs.
Feb 6th, 2019

May 3rd, 2018

DO NOT buy blinds from this place!!!!! I ordered them MONTHS ago now and still sit in my new house with zero blinds in place. They even know my wife has a medical condition that made having some blinds extremely important and assured me several times it would get done and STILL NOTHING!! PLEASE BEWARE!!!!!
Mar 21st, 2017

My experience with your Little Rock store #1401 is one I will never forget. It was one of the best examples of horrible customer service. We purchased kitchen cabinets on 07/20/2015 and just finished the project on 10/23/2015. It took 3 months just to install an oven cabinet, pantry cabinet and utility cabinet. We began the process by ordering the cabinets with a male worker in the kitchen cabinet area who was friendly and patient. The cabinets were delivered nearly a month later only to have Blue Truck delivery damage one of the cabinets by dropping it during delivery. After a week of no contact from Home Depot, my wife called 3 different times and left a voicemail with your store requesting a call back regarding installation. I took off work early to go up to the store to speak with a manager. He said he was not aware of the situation and we walked back to the kitchen cabinet area. A female worker informed me that it was our responsibility to contact the installer. I informed her that during our ordering process this information was never disclosed and that my wife and I had never been told the installers name. Your Home Depot associate also proceeded to tell me that my wife never left a voicemail for her because she is the one who checks the voicemail and there was never one left. I proceeded to tell your associate that I personally saw and her my wife leave the voicemail for her department. She was very rude and highly unprofessional. I informed the store manager and this associate during my visit that I believed Blue Truck delivery damaged one of my cabinets. I left the store unhappy and proceeded to contact the installer, Ken. Ken arrived at my home two weeks later to begin the install. I took a day off work, so that someone was present per Ken's request. The kitchen demo began and two hours later Ken approached me stating the oven cabinet was indeed damaged. He stated that he could not proceed since that is the first cabinet that needed to be installed. He called it a day and I went to your store to speak with the kitchen cabinet department. The only worker present was the same female associate who was rude to me just 2 weeks prior. I proceeded to tell her that during the installation they discovered that my cabinet was damaged. She immediately asked me, "Did you tell us it was damaged during delivery? Who did you speak with?". I informed her that she was the associate that I told two weeks earlier. She asked how much of my cabinets had already been torn out. I told her that my wall oven was out of use until she could get the new cabinet shipped. She asked a few more questions to see if I had a stove top or sink. I informed her that I did have those items only to have her reply with "Well good, because I was going to feel bad if you didn't have those items." This was a poor choice of words to use when someone is already had a bad customer service experience with the store and especially her. This came across as if she could have cared less about my situation. She then called her factory rep for that particular cabinet and they said they would put in a rush order. The cabinet shipped two weeks later. We finally got my cabinets installed 2 weeks ago. The install team was great, but I will NEVER do business again with Home Depot. I have never known of an organization to have ZERO follow up after the sale when an installation is involved. There was never follow up to make sure we received our cabinets. There was never follow up to make sure that I was able to get in touch with the install guy after complaining the first time. There was never follow up to make sure that I received my new cabinet after complaining the second time about the damaged cabinet. While Home Depot did not officially install the cabinet, their contractor is a representation of the store. The store is 7 miles from my home and I would frequent the store on a weekly basis. After spending several thousands of dollars on cabinets and receiving some of the worst customer service, I will drive 20-30 miles to Lowe's.
Aug 12th, 2015