T-Mobile

In-store clerks were courteous, but unable to help me because I was told I could return my T-Mobile Internet gateway equipment and the clerks were told that they could not accept it. Not the clerks fault, but I wasnt happy with being given bad information over the phone and having to go somewhere else to return the equipment.
Feb 3rd, 2024

I m look now for a new internet provider
Dec 31st, 2023

Very caring and efficient knew their business
Oct 16th, 2023

Sep 23rd, 2023

We started with TMobile on phone customer service - they said you have to go into the TMobile store, drove 19 miles to the store in Pine Bluff, great service, they called on phone because in fact they could not help at that store - he asked the customer service what we had to do and they said go to corporate store in Little Rock Chenal Pkwy - Oh, no - 45 miles and we said thank you and thanked him for getting customer service to figure this out - We drove to Little Rock - Explained what we were sent for and we were told, no you have to do the customer service for that - I explained that I and the employee in Pine Bluff were told we had to come there - Devin said no we can't do that - So, we asked if he could call customer service to find out what we have to finally do to get this done - he said you can call on your phone - I said well, can't we call on that phone so the customer service can tell us what to do, cause I am thinking with the employee, customer service and myself we may get somewhere, or are we all misunderstanding? He said no, you can call on your own - I asked again and he said you need customer service you can call them and I said yes I need customer service, but your are not going to help me - he said no. Unbelievable? I video the conversation - no customer service in that store at all and I still have a problem with my account.
Aug 10th, 2023