Bank OZK

Horrible, if I could give 0 stars it definitely would be 0! Today 5/16/2023 The manager(white guy) was very rude on the phone after I tried to be honest about a transaction(that showed up on the mobile app, didnt notice it until today)that was done wrong by the female teller(white older woman with the tattoos)two weeks ago 4/28/2023 she was very friendly and helpful with me and my daughter(the manager wasnt there, she was the only one in the bank at that time )but she was kind rude on 5/15/2023 sitting looking through a magazine while I was talking to her like I wasnt there and today 5/16/2023 her attitude was totally different because the manager was there but back to the manager he ended up slamming the phone down he actually hung up on me, I got my receipts and went in to talk with him, his attitude was totally different when I got there and he saw exactly what I was trying to explain on the phone the transaction was wrong. My daughter came in with me today she knows my account inside out and true she wasnt with me yesterday she tried to tell him because I told her what I was going to the bank to do he cut her short by putting his hand in her face and said you wasnt here yesterday, that was very unprofessional, he was trying to prove his point but later saw I wasnt lying. I hate to say it, but it had a little racism feel to it and will never go to this branch again!
May 20th, 2023

absolutely horrible place to bank with. John is definitely compensating for something with how aggressively he spoke to me. definitely needs to be re trained in customer service. Is absolutely terrible at returning calls and just being a bank manager in general. so often people that are unqualified make it to positions they dont deserve.
Oct 7th, 2022

Closed out of B of A after decades of use. This Bank of Ozarks on Centrell is outstanding. Customer service above and beyond to include site manager John Carrico and the tellers.
Sep 30th, 2022

Of all locations this one always is so understanding and take such good care of me even though Covid is ramp it in I cant go in the branch Thats never been a problem because they are so helpful and so determined to make banking easy even when Covid isnt!!
Sep 10th, 2020

Aug 15th, 2018