Gwatney Collision Center

My car has been here for about a month, and it was important that it was finished by the time I moved to a different state 800 miles away. I was told repeatedly that its almost done, that its in line for paint and should be in that evening or next morning, that it should be done by the day I had to move worst case scenario. Now Im told it may be another week. So my only option is to rent a car to move and then to have my car shipped once finished. Definitely not ideal and very frustrating as I was led to believe they were dedicated to getting this done before then to save me thousands. They are nice people to talk to, but overall, because of this timing, its not been the greatest experience and has put me into debt. Its been very disappointing when I felt like they were on my side.
Mar 6th, 2024

Very nice people with a great wilingness to help.
Jan 10th, 2024

These guys are good. Car was hit by a deer. Took in and had estimate done. Everyone was very professional and courteous. Car ended up having additional damage which extended repair time. They ended up completing our repair a week before it was the estimated fix date which saved us on rental car charges. They communicated the status throughout the entire process which was nice.
Dec 23rd, 2023

So I took my car to Gwatney because it was one of the trusted shops with my insurance. So I took to the location on Markham. When I got my car back my alignment was off. Had to take it back, when I got the second time I noticed t my registration and my insurance cards were missing. So I left town for business and went to go air up my tire from my jump pack that I had in trunk, only to notice it is no longer there. I cannot stand a thief. I will be going to the shop when I get back in town and reporting it to my insurance.
Nov 23rd, 2023

My car was towed here August 9, 2023 after an unfortunate accident. My car sat here for a full month before they even attempted to look and see what needed to be fixed. I have been to this establishment more times than I can count inquiring about when my car would be finished. Finally in Mid September they slapped the completion date of October 13 on my car and guess what? My car still is not done. I attempt to call and they never answer the phone forcing me to have to drive there. I am extremely pissed about my vehicle and guess what here it is October 25 and my car still isn't done nor have I received an update.
Nov 7th, 2023