McLarty Collision West

Great Service from start to finish from Ashley at the front desk to my service advisor Mike always updated me with any changes and Ashley was helpful as well great service all the way around
Apr 5th, 2024

Great service from start to finish my estimator Mike kept me informed and updated on my repairs through the process exceptional service!!!
Apr 3rd, 2024

Apr 3rd, 2024

Mar 24th, 2024

SEE PICTURE OF MISSED WORK. So many delays with my Toyota hail damage repair. This last week alone was a perfect example of what you will expect at McLarty collision West. After eight weeks and wasted vacation days, my Toyota Highlander is still not complete. Four days ago, Monday, my representative Mike told me that my vehicle would be ready tomorrow (Tuesday). This guy Mike has told me tomorrow more times than I can remember (email chain saved). Email from my representative Mike: i will have you ready tomm we got it all back togehter its got to get scanned and calibrated then cleaned up ill call as soon as they bring the keys up to me. I guess Tomm means tomorrow but not sure because that didnt happen. Tuesday came and Mike didnt call. On Wednesday morning, I sent an email to Mike and Clayton (collision director) asking for an update. Neither one of them contacted me on Wednesday. I confronted Mike on Thursday morning about this matter as Mike walked into the stop at 7:30am. I am reiterating everything said to Mike during our conversation with an email sent to him and The collision Director Clayton. We spoke at 7:30 AM when your shop opened on Thursday morning. Three days prior, you said that my vehicle would be ready on Tuesday and you would call. You did not call on Tuesday. On Wednesday, I sent an email to you and your collision Director, asking for a follow up. It was no surprise, no one contacted me on Wednesday. I asked you when Clayton was supposed to call me, and you avoided giving me an answer. On Thursday, you admitted that Clayton was supposed to call me with an update. Clayton did not contact me. I asked you why you didnt call or email me since you are my direct contact. In a professional world, you would have taken ownership and contacted me yourself (as my main contact). During our call, you admitted that your glass recalibration guy has 20-30 jobs per day and he cant keep up. your statement confirms that McLarty collision is understaffed. Therefore, one additional day of car rental charges. During our call, you mentioned that quarter glass was broken. You explained that Clayton was supposed to call me about the broken glass and somehow take steps towards completing the job? Im curious when the quarter glass was broken and how many days it took your shop to actually place the order. I spoke to a progressive adjuster who explained that the shop broke that glass and wasted time trying to get progressive to pay for OEM glass. What a ridiculous request from McLarty/Mike. Another unnecessary delay. During our call, you also admitted that the cleaning is still not completed. Your email from Monday stated that the vehicle needed to be cleaned. Therefore, your shop had all day Tuesday and Wednesday to clean My vehicle adequately. Your shops delays in the last week alone have caused at least three additional days of rental car charges. To make matters even worse, Mike contacts me at 4:45pm to let me know my vehicle would be ready at 5:15pm (8-weeks after dropping the vehicle off). At that point, I am on the way back to Hot Spring & 45 minutes away. I have several other examples which I will document for the attorney generals office. I am seeking 100% of my rental car charges (beyond my 30 day rental allowance) be paid by Progressive, McLarty, or a combination of the two.
Apr 4th, 2024