Captain D's

Alneter Jackson _{on Google}

Apr 8th, 2024

I placed a order on the website today. I was called from a restricted number right after the order was placed and was told that it was the local store here in Jonesboro, AR. I was told by Malika that they were out of chicken and butterfly shrimp. She said they would replace the shrimp with popcorn shrimp and the 6 pieces of chicken with corn. I told them that the shrimp replacement was fine, but the chicken for corn was not. I requested the chicken be replaced with fish. I was told that they could give me 4 pieces of fish for the 6 pieces of chicken ordered. I told them to just cancel and refund my $57.00. I was told they couldn't refund or cancel online orders and didn't know what I needed to do to cancel or get a refund. The website has no way of canceling. I searched for a customer service number on Google and called. I was told that they would log a complaint and someone would email me a response, but they have no idea when that response would come.

Lisa Butterworth _{on Google}

Apr 5th, 2024

Husband , sister and I were dining in on 04/04/24. Arrived at 8:00 pm. No one to wait on us. We asked to order and someone walked up and took our order no saying hi or can I help you or thank you but asked were we dining in and I said yes. We received our TOGO plates by watching for them because they did not announce they were ready and my sister got her plate about half way through our meal which she ordered same time my husband and I did. Nobody asked if we needed anything else. We had to go back up and ask for tartar sauce feeling as though it was a bother to them. My husband went to bathroom and it stunk so bad.
We were the only people in the restaurant so there was no rush for the employees. Very unfriendly place. Im only reporting this because Captain Dd was always my favorite place to eat and I believe it is not as it use to be.
Also they were out of hush puppies and received a breadstick instead???

Chris Buchanan A.K.A Money _{on Google}

Mar 26th, 2024

Food cold and fries are not only cold, but old and stale. No customers, and still manage to give cold, stale food. Smh