Hilton Garden Inn Jonesboro

Apr 2nd, 2024

Plesant staff , Very accommodating, Very clean . Beds where great to sleep in
Mar 29th, 2024

I was disappointed with our stay this time at Hilton Gardens Inn in Jonesboro. The bed frame of the beds were too far out and we kept hitting our knees and feet on the wood and legs. We had to flush the toilet two or three times before it would flush properly. The bathroom wall was not finished looked pretty bad. The Keurig coffee maker did not work at all. The refrigerator was not secured in place it kept scooting back every time you would shut the door. The chlorine in the pool room was so strong we couldn't go swimming because it made us nauseous so my grandson didn't get to swim this time and that was heart breaking for him because that's the whole reason we go to stay at the hotel in the winter. On a positive note the staff was wonderful and very accommodating!
Mar 5th, 2024

Friendliest Garden Inn ever!
Feb 20th, 2024

Customer service is five stars. Every employee we spoke to during our 3 day stay was extremely helpful and welcoming. Having said that, everything else was a disappointment. The room itself wasn't clean. There were several items laying around on the floor from the last people who had stayed there. I found a used beauty blender, hair clips and an entire unopened beard trimmer kit which was under the bed. There was white spray residue on literally every wood grain surface. I don't know if it was pledge cleaner or bug spray but it smelled more like bug spray. The coffee maker smelled so bad I couldn't use it and so did the mini fridge. The bathroom was probably the biggest issue. Never at any time during three days did we get to have a hot shower. Room temperature was about as good as it got and to achieve that you had to turn the faucet all the way to hot and let it run for several minutes. I even tried filling the tub for a regular bath but that went just as poorly. I have never stayed anywhere that didn't have hot water, let alone a Hilton. On top of that the shower curtain smelled like mildew and the toilet seat had stains and damage. The sink counter top was also falling off of the wall. Also the bedroom curtain was broken and didn't close all the way. Breakfast was not worth 12.50 which I'll admit is less than getting even McDonald's but at least McDonald's would have had options. There wasn't even individual milk cartons or any drinks that weren't watered down and shared and touched by everyone. There was almost nothing left of the fruit or bacon when we got there at 7:30 and it wasn't busy or full. I've been to plenty of places where the breakfast was free and had a much better selection. All in all, I feel like the employees deserve a better place to work since the service they provided was so great but the actual place they work isn't up to standard. Whoever owns this particular Hilton should maybe reconsider owning hotels. They aren't very good at it.
Feb 13th, 2024