OrtizReed Law Firm, PLLC

Thank you for your confidence. Good clients make it easy.

Thank you.

Thank you. We are happy to be of service whenever we can.

Dear Shirley, Thank you for your feedback. Unfortunately each case, each client, and each situation is unique with its own complexities. Holidays thrown in compounds delays in working out court dates. Some types of filings require more client provided information before filing as well. That is somewhat beyond our control. We show many calls you made were during the time we publicly post that the office is closed, for example, during lunch. I do not expect staff to answer phones, email or texts during their posted lunch, after hours, or when on leave or holiday. I'm sorry if that did not meet your expectation. Regardless of whether you call once or ten times during lunch, for example, there will be no answer, but you will get a response at our earliest opportunity, as we work around court settings, messages, and appointments, or we will answer during available times if you call then. I've never known staff to be rude, I do know there can be misunderstandings. We will look into that. I have generally observed that sometimes what one person intends as friendly, playful, or direct may be offensive to someone else. If we catch something like that happening we address the misunderstanding. But this is the first we are hearing of it. Thank you for bringing it to our attention. We will be more vigilant.Each case requires a service agreement. We do occasionally decline to request additional retainer funds or fees, even when the retainer is depleated and additional fees are earned and justified, but we do so on a case by case basis. If we do give a break in one situation, it does not mean it will happen in other situations, even with the same client. If you have specific questions about billing, please let me know. Best of luck to you. I hope your new arrangement works out for you and better serves your current needs. Merry Christmas. May God bless you and your family.