Hope Auto Company

John Braga _{on Google}

May 14th, 2023

I want to give a huge shout-out and list of complements for Hope Ford on Hervey in Hope. I've bought several new cars in my lifetime, and every time I walked out of the dealership thinking "something fishy just went on, but I can't quite put a finger on it". Dealerships are well know for doing some sneaky stuff and hiding it in a pile of paperwork.
I never once got that feeling at Hope Ford. Every single person I dealt with was straight up, showed me every step they were doing, explained anything I didn't quite understand. I felt like I was in control the entire time.
Christopher Waldrop, my salesman, was awesome. Walked me around until I found the ideal truck (I want max tow power so chose the 5 liter Coyote engine truck on the lot). He explained everything I wanted to know about the truck, showed me some nifty things you can customize on the dash. He even went out to my house, a 19 or so mile ride, and helped me prep my Tacoma for trade-in. Then he had to run all the way back out because we forgot to get him the Tacoma title! Was friendly then entire time, we pretty close came to becoming friends (We added each other on facebook and I hope we do become friends).
Bobby the sales manager Chris and I worked with was outstanding. Again, he showed me online everything from the KBB value of my Tacoma, thru every step of buying the Ford. He also told me about a new program Ford has, where you promise to trade the truck in after three years, or pay a new (much higher) payment until it is paid off. It halves your monthly payment for three years! He showed me how the Ford I bought will be worth far more than what is still owed on it after three years, and I can use that equity to move up to whatever I want then. I was the very first customer to use that program at this dealership, and Gerry went thru a heck of a time getting all the computer screens to work. He stuck with it and it all worked out excellent!
Jeremy the finance guy was also tops. Explained every option available to me, in language I understood, and never once did he try to upsell me anything, in fact he told me there were certain things available that would do me no good, and we eliminated them right off. We joked around about some things not even truck buying related, I was dealing with a real person and not a "let's get some more money out of this guy" machine.
Honestly goes a long way...and this dealership went that long way. I am incredibly impressed! Sure wish every company was this great!
....and no, I am not an employee, I have no relatives there, I was not and will not be paid for leaving this review. I am simply telling how I was treated there, honestly.

Daniel Kemmerer _{on Google}

Apr 29th, 2023

The team went above-and-beyond to help.

Darin Mccoy _{on Google}

Mar 15th, 2023

I purchased a f150 from Hope Auto in 2019 I recently had to have engine replacement with a new reman engine the mechanic installed a new engine with dirty parts installed on the new engine radiator coolant reservoir was dirty and empty also the transmission cooler line clips broken and oil on the radiator and on the frame under the truck so think twice before you purchase a vehicle or have a v

Joyce James Agency _{on Google}

Mar 13th, 2023

Highly recommend! Corey is very knowledgeable and made me feel comfortable with my purchase. The Service dept is on point on installing the running boards, and Taft in the parts dept helped my son pick out a few accessories that he loved. Thanks yall !