Gellco Outdoors

Apr 10th, 2024

My wife and I had just had dinner and I decided I needed new work shoes. When we got there, I didn't realize they were closing. I didn't even put two and two together when I heard 2 employees talking about how they got in trouble for telling customers that they were closing. I have a crippling disease and it's hard for me to get footwear and Jennifer was really patient and helpful. I didn't realize that they were closed until the cashier told me and said they don't get overtime pay. I felt terrible. But the staff was super friendly and even sold my wife a pair of custom insoles at 50 percent off. Will shop their again
Mar 30th, 2024

Mar 15th, 2024

Monday, March 18th. We just came out of Gellco at 5:55 in Fort Smith Arkansas. At checkout was informed of a $5 surcharge for using a card, which they didn't disclaim before they rang the boots up.You eat the cost , because it's your cost and don't pass it in to us!! When asked if we could run to the bank they said no, they're pretty adamant on all the employees to leave at the same time since they all started at the same time. I asked if I can stay and my wife run to the bank, 5 minutes, they again wouldn't work with us. All this after driving over a an hour to get here. They missed out on a couple hundred dollar purchase for today and years to come. I've been buying boots here for 7 years, but I'm done . On Tuesday March 19th, found out that the employee that waited on us in the boot department yesterday, is not telling the truth about the Fort Smith Red wing store closing. We talked with them today and found out they are not closing. Spreading rumors to make sales. Disgusting customer service!!
Mar 15th, 2024

Mar 8th, 2024