Overhead Door Company of Ft. Smith

Kerri Hughes _{on Google}

Mar 31st, 2024

Not the best customer service. Had to have the technician back out due to a problem with our connected driveway lights that had been happening since this company replaced the capacitor about 2 weeks prior he came back, but he was visibly pissed off about having to come back. He said he had no idea what would be causing the issue and its not his problem so he left. Poor attitude and customer service for sure
Customer service person on phone was nice/fine

brittany Mullen _{on Google}

Sep 6th, 2023

Mike was a life saver came next day and fixed my garage door so helpful and knowledgeable cant praise enough

Chastain Lori _{on Google}

Aug 6th, 2023

Technically I cannot comment on the quality of their products, their expertise, knowledge, etc. I called to have them come look at our malfunctioning door. Their sticker is on the side of the motor, so I called. I immediately got put on hold and sat there for over six minutes. When someone finally answered they greeted my by a name that wasnt mine. When I said thats not me, I was immediately put back on hold with no comment. After 2 more minutes I just hung up. Buyers beware.

Ryan Loftin _{on Google}

Aug 6th, 2023

I had a issue with my garage door opener, called them. Went into the store, and I was able to get a new remote for my older model garage door.
Great Company, great employees!
Will be back again!

Ashley Hebert _{on Google}

Jul 29th, 2023

Absolutely terrible customer service. They told us 2-3 weeks for the garage door to come in. After 3 weeks and no communication, we called. Left messages, talked to a guy who kept telling us Mike would call us that afternoon. Never received even 1 phone call from anyone. 2 weeks of trying to get someone to call us back so we are done and going with someone very reliable and LOCAL, Alma Garage Doors.