AT&T Store

I have been a att customer for 17 years. I have 7 lines. I went in to upgrade one of my phones. Told salesperson exactly what I wanted. He brought 2 other phones and tried to upsell. I told him I didn't want that and I wanted this other phone. Get through process and he charges me for the upgraded phone and not the one I told him. Did not notice until I was 30 miles away I didn't open the box and looked at back of box and it was wrong phone. This is unacceptable to do this to people so now i have to wait for the refund difference on my bank and the time and gas wasted to go back. . Listen to them and sell them what they want.
Apr 8th, 2024

They find ways to raise the bill when you get a new phone. No free add one like max anymore. So many other places offer something but not att. I'm done. The rep seemed more interested in selling me a watch instead of working with us to find a good price.
Apr 7th, 2024

My representative was extremely helpful. Very friendly and she was awesome to say the least. Her nane was Ashley! Give her a huge gold star for me!
Apr 1st, 2024

Mason was very helpful with getting my phone updated since Im not tech savvy. Very very wonderful person also and wonderful personality. He was very calm with how slow my phone was updating.
Mar 22nd, 2024

Great friendly services
Mar 17th, 2024