Bank of America (Lobby Service Only)

Weak customer service, not recommended this branch.
Mar 4th, 2024

Feb 15th, 2024

Worst banking experience of my life. First, lobby opens at 10am and closes at 4pm. Secondly, a human drive thru is never open, only the ATM's. I go to deposit a large cashiers check(guaranteed from another bank) and the ATM will not except it. Now, this is 8:30 so I can not simply walk into lobby and deposit the check. Oh, this is after attempting to go at 11am on the Saturday before. I have now called through the phone kiosk 5x w/no answer and forced to schedule an appoint to deposit a check. It's literally like this bank hates money. I will start the process today to move every account I have w/BOA. If I ran my business this way I would not have a business.
Feb 14th, 2024

I've never NOT had to wait at least 15 minutes to cash a check here. No one seems to want to be there, no one knows what's happening, and it's chaos constantly. Also, the hours of operation are a joke.
Jan 31st, 2024

I had a few questions about my business account, and was unable to make an appointment online that worked with my schedule. I walked in expecting to have to book an appointment to get help, but Jennifer Roman was SO gracious and fit me in right before she had someone else. She barely had 10 minutes to help me out, and she did everything I needed and went out of her way to help me out. Im so thankful for her kindness and willingness to help in a pinch!
Jan 11th, 2024