Country Inn & Suites By Radisson

I have never posted a review before on any place that we have ever stayed but this place was by far the worst! I thought I a great idea too take my daughter and her friends to spend the night for her birthday at a hotel that had an indoor pool. Check in went great. The room not so much. I immediately noticed the room was never cleaned. Dust everywhere, little things on the floor, hair in the sink, open bars of soap, and splattered food on the door! I called the front desk had them to come and look, he told me the room was clean because he checked it himself. But I caught him in a little lie. While checking in he ask the cleaning lady do you clean room # and she answered yes. I requested new linens and I would put them on myself. Later I had to ask for a shower curtain! Toliet Paper! Towels and Wash clothes! I noticed later that night mold in the air vents and the smoke detector still had tab in it to prevent it from working. I tried reaching out to the manger several times with no returned phone call. We stayed March 2nd. Noteworthy details: Worst hotel ever
Mar 14th, 2024

This is one of the most pleasant stay we have had in a long time. The room was clean and comfortable. The breakfast was good. The service was excellent. This will definitely be our go to when traveling through again.
Mar 10th, 2024

Rooms: Bring your own pillows!!
Feb 26th, 2024

Terrible Manager She will make false accusations, then won't even apologize once she is proven wrong. This company should remove her immediately Stay at the Holiday Inn Express Way better rooms and way nicer manager
Feb 10th, 2024

I usually dont have negative feedback when I go places. We all make mistakes and things happen. However, I booked a stay for 3 nights through Trivago at the Country Inn and Suites in El dorado, AR. I filtered the app to show pet friendly hotels. Turns out they are not pet friendly and when they found out about my dog the lady was extremely rude and said she was going to charge a $250 fine for having my dog. Which is fine I understand we said okay and we were willing to pay for that. However, my second night in the room I come across a MOUSE. With the temperature dropping I can see how this could happen. I wasnt even mad until I called the front desk to let them know and the woman at the desk made me feel like I was a burden. After talking to her I got a new room, I proceeded to get the keys to the new room and move my things from one to the other. When I got to the new room it stunk and had stains all over the carpet. It didnt even look clean. At this point I didnt even bother saying anything else to the woman. After all of this I cant believe they see my dog as a problem and Im really upset about the $250 fine Im getting charged when theres a mouse staying with me rent free in my room. Id definitely advise anyone looking to stay here to save your money and go else where. Ive stayed at plenty of hotels with my boyfriend traveling for work and Ive spent less and had a better experience else where.
Jan 27th, 2024