Vacation Tour & Travel

Too many complaints about this place had a certificate my daughter got ne fir my birthday right before the pandemic but, glad it expired because i may have been one if their No interested in gimmicks!
Dec 15th, 2023

Sep 26th, 2023

The marketing material shows you can get a free cruise from New Orleans, and then they said there are actually no free cruises from New Orleans because it is not one of their promotional cities. The free 5-day cruise promise actually turns into $100 discount on an actual cruise. The certificate doesn't say it, but they only cover rooms with bunk beds from very specific cities.
Sep 11th, 2023

No one. NO ONE STANDS BY WHAT THEY SEll!!! THATS CALLED LYING!! LIARS!! THATS YOU! ALL THE TIME.
Jun 14th, 2023

I have booked a cruise with them and have had horrible experiences after I had my cruise booked with Lauren (she was absolutely the best and patient, and that's where the only star is deserved). After the initial booking every experience I've had with different representatives and supervisors was absolutely horrible. I have marked dates and time and name for each experience. I call to try to route it up higher and there always seem to be some resistance. They are giving me the run around. It is one office and I figure they are all friends with each other so they don't care to resolve any negative conflict. I understand why they got 2.4 stars. I am going to contact Blugreen Vacation to explain the issues with the travel partnership set their prospective customers with (and honestly this partnership mess up service for Blugreen) My most recent experience After trying to review my options for the ship change that happened months ago. I was told why did I wait until now [to make changes/ask about cancellation, for a ship change that happened from Carnival Cruise]? I asked the representative what did I do to deserve her sarcasm, and why she didn't just explain the protocol vs. being nasty. O then at the end of the call, I asked her name she says "it's doesn't matter. I am going to tell the supervisor and she will call you back" then I asked for it again and then she said Carie. But honestly I keep having similar experience with the others, so I do not know if that's the culture, once they got you booked, they don't care or put in the effort to make sure their customers are satisfied. I didn't go on the cruise yet and I really do not want to through them anymore. I have a lot more details but I am just in disbelief that I really had such horrible interactions with an agency which sole purpose is to book experiences for people satisfaction. If anyone have an email or a way for me to provide feedback that would be actually considered, that would be greatly appreciated. Thank you. edited: Crystal Williams called me back and really was patient and comforting. I appreciate service like this. Thank you so much VP.
Apr 4th, 2023