uBreakiFix - Phone and Computer Repair

Jordyn Barnett _{on Google}

Apr 9th, 2024

My laptop hinge broke about 2.5 weeks ago and, as it was on a weekend and UBreak was the only vendor open, I made the drive from Russelville to Conway to get it repaired. I did this because when I called, I was told it could be done same-day. Upon arrival, I was then told it would take 2-3 days for the part to come in. Thats not the worst, and Im a student in need and already there, so I agreed. Three days later, I called back to check on the part delivery status. The technician then told me it would not arrive til April 1st-4th over a week after I was told same day. The 3rd arrives and I call once again to be told the part would not arrive until the 4th-15th. Let me reiterate I was told same day, then 2-3 days, and Im now being told it could be over 3 weeks since I went in for my part to arrive. At this point, I have already paid half. Since there is no longer the convenience of getting it fixed on the weekend (its been a week and a half), I ask to cancel the service and for a refund on what I paid for. The technician told me theyre unable to complete that, but that they would call me when my part has arrived. Fast forward to the evening of the 8th, it crosses my mind and I call back to check the shipping status (the tech told me theyre normally able to see it). I am then told they have had the part (for who knows how long) and I can come in the next day for my repair. Additionally, my original technician I had seen and who was familiar with my situation was fired.
I made the trip from Russellville, and, while the tech I had was very kind, he was not made aware of my situation other than that the general manager had told their staff I would be receiving a discount. This was originally a $300 repair (the part is $40 on eBay), but I agreed to a $25 insurance policy to get $50 off. This made my total $250, tax, and a tank of gas in a crappy 2001 Ford with awful mileage. Not to mention having my laptop half broken, which was incredibly stressful as an IT and cybersecurity student.
After over two weeks of hassle, lack of communication, and being outright lied to about my process, the best the manager could do was offer me $25 off, which doesnt even cover the insurance I was sold after tax (which I am promptly cancelling).
I know UBreak is renowned in our industry for price gouging, and had they been honest, I would have waited for shipping off eBay and repaired it myself for $50. I am thoroughly disappointed, and will advise any of my computer science peers to avoid it at all costs, nor will I be returning myself.

Inson Guerrier _{on Google}

Mar 29th, 2024

Great service very nice very satisfied with my results !!!

Pamela Hicks _{on Google}

Mar 20th, 2024

Anna & Christian had me fixed up in no time! They are amazing! If you need something fixed quickly and efficiently give them a call!