Home2 Suites by Hilton Conway

La Chae Lewis _{on Google}

Apr 9th, 2024

Our experience at this Hilton property was disgusting. From the 2 different rooms we were placed in to the uneducated, disrespectful front desk manager they have on staff Sharee. The pictures speak for themselves the rooms are pure filth. All I simply wanted was a refund after not being able to shower when we woke up due to NO hot water on top of everything else wrong with the room. I let the women at the front desk know I would like for the general manager to please give me a call. He never did. When I called a few days after we checked out, Sharee claimed she was the general manager I told her I was previously told Matt was the GM for that location. The women then told me she was actually the front desk manager but could handle anything that Matt could handle and rudely said so whats your problem I told her to give the general manager the message to please give me a call thats who I needed to discuss my issue with and she told me all messages have to go threw her first then proceeded to use horrible language. I ended up hanging up and calling the corporate for Hilton and sent the pictures and told them about Sharee they were very apologetic and sent me a refund check immediately. Sharee and the rooms were both nothing but a disgrace to be associated with a Hilton property.
DISGUSTING PROPERTY and FRONT DESK MANAGER
Rooms: Rooms were pure filth look at my uploaded pictures.

Amber Koens _{on Google}

Apr 5th, 2024

We bought through Expedia/Delta and arrived at the hotel to learn Home2 Suites cancelled our reservation. There were other folks in the lobby also dealing with the same issue. Poor management.

Derek Stern _{on Google}

Apr 2nd, 2024

Racist people.

Corinne De Kleermaeker _{on Google}

Apr 2nd, 2024

Rooms are great but we were hoping to swim and the pool was filthy and cold. There were hair in the bottom and the water was greenish.
Noteworthy details: Filthy cold pool