Centennial Bank

Ive been banking with Centennial for 28 yrs and they have always done right by me. As far as Im concerned I will never bank anywhere else. Thanks for 28 good yrs and look forward to alot more.
Mar 19th, 2024

Aug 21st, 2022

Great bank I do all my banking there
Jul 13th, 2022

I've been banking with Centennial for over a decade and recently started a new job and set up direct deposit. The transaction showed as pending several days after payday so I visited the Chestnut branch because they wouldn't answer the phone. The manager confirmed that the deposit showed as pending on my account at Centennial but told me I probably entered my account number or routing number wrong in ADP. I confirmed that the information was correct and then the manager blamed my new employer. I contacted the payroll department at my new employer and they confirmed the issue was that Centennial did not authorize the deposit in time so the check was mailed. Absolute worst experience I've ever had with a bank and I'll be taking my business to a bank that doesn't blame their customers for their issues.
Jan 15th, 2024

UPDATE: I was contacted by an associate that explained that the lady I spoke with was uninformed. She said the bank recently bought another bank, causing a lot of strain on the calls and that they are working on finding a solution. What is going on!? I used to love that, with Centennial, an actual local person would answer my calls, unlike Arvest. However, for a week, all branches have had an INSANE wait time - today, each branch is between 57 and 76 callers ahead of me. This, after someone in France tried to use my card, my card was locked, then closed - all fine. Then, the lady insisted that I go to the branch for a new card. I explained that this account is used for auto-drafting joint bills, and there was another card if I just happened to need it, and 7-10 business days would be perfectly fine for me wait. She assured me again, that it would be much faster at a branch. I explained that I had gotten a card printed from a different bank at the branch, and the quality was unacceptable, that I'd like to just have it mailed. Finally, she asked if I want the same design on the card, I said "yes," she submitted the order. Done. Until the card came in, a completely different design. -_- And here I am, trying to get a new card, with no way to reach someone to reissue my card. This has me so, so very close to closing my account.
Sep 30th, 2022