Centennial Bank

This branch allowed attempted transactions against my account AFTER I closed the account, then charged me several NSF fees on the (again) already closed down account for these attempted transactions, and then sent the fees to a collections agency before I was even aware this was taking place. The manager at this location initially "promised to work with me" before her demeanor turned south on a subsequent visit and I was eventually stuck with the erroneous debt. How is this not illegal? Centennial should be absolutely ashamed of themselves and the manager at this location should be replaced. I had an account with this bank for over a decade but will never bank with them again, and will discourage everyone I speak to from doing so as well.
Jun 9th, 2023

Apr 3rd, 2023

Great bank I do all my banking there
Jan 26th, 2023

Nice folks. Very helpful
Jul 30th, 2022

UPDATE: I was contacted by an associate that explained that the lady I spoke with was uninformed. She said the bank recently bought another bank, causing a lot of strain on the calls and that they are working on finding a solution. What is going on!? I used to love that, with Centennial, an actual local person would answer my calls, unlike Arvest. However, for a week, all branches have had an INSANE wait time - today, each branch is between 57 and 76 callers ahead of me. This, after someone in France tried to use my card, my card was locked, then closed - all fine. Then, the lady insisted that I go to the branch for a new card. I explained that this account is used for auto-drafting joint bills, and there was another card if I just happened to need it, and 7-10 business days would be perfectly fine for me wait. She assured me again, that it would be much faster at a branch. I explained that I had gotten a card printed from a different bank at the branch, and the quality was unacceptable, that I'd like to just have it mailed. Finally, she asked if I want the same design on the card, I said "yes," she submitted the order. Done. Until the card came in, a completely different design. -_- And here I am, trying to get a new card, with no way to reach someone to reissue my card. This has me so, so very close to closing my account.
Aug 27th, 2022