Murders Automotive

Eric and Amy are the most honest and trustworthy people you will ever deal with and their mechanics are great guys and very knowledgeable. Awesome team at murders!!
Apr 5th, 2024

A response to the owners response: The fact that you chose to take a personal jab and comment on my character says much more about your business than any one star review any customer could give. So, kudos for that. Another reviewer here commented about upcharge. That's actually a more accurate representation of what was happening that day. In fact, I should've noted the red flags when I walked in for my scheduled appointment at 9am, and witnessed an employee arguing with another customer about essentially the same thing that happened to me. You guys didn't spend nearly as much time checking my car as your response would lead someone to believe. To clarify for other readers, I was told it would take an hour, maybe 2, to diagnose. By the time noon rolled around (3 hours in your possession), I still hadn't heard anything. So I called. Turns out everyone went to lunch and no one had even looked at my car yet. I waited another hour and a half before calling again (5.5 hours in your possession), only this time, no answer. That's when I went to go check on my car. To my surprise, it's parked in a lot across the street. I was then quoted at least another $200 just to diagnose it further. If you had started on my car when I dropped it off, you could've had enough time to diagnose it properly. It's hard to put into words the type of interaction that followed, suffice it to say it wasn't the first time I'd had an experience like that. Ever been to get an oil change, then all the sudden you need brakes, an air filter, new wiper blades, and tires? Like that. I just wanted a more accurate depiction of what a simple diagnostic was gonna cost me. You couldn't provide one. You ironically chose to compare the diagnostic to a doctor's visit. Similarly, doctor's and hospitals also hide behind exorbitant prices and seem to be clueless when you ask what those charges are. I already know that had I let you guys take full reign of the situation, I'd have ended up with labor charges that far exceeded what any honest mechanic would charge. These details aside, fact is I still got charged $100 for nothing. Better than $1000 though I suppose. Original: They had my car ALL DAY, checked "fuses and other external components" aka ran a code reader, failed to diagnose the problem and STILL charged me $100. I paid for literally nothing. An AutoZone employee could've done what they did and in a fraction of the time...for free. Don't recommend.
Apr 5th, 2024

Apr 3rd, 2024

We will always choose Murders. Wonderful service and people!
Apr 1st, 2024

I had my Ford Edge repaired at Murders Automotive, a local family owned business. I called Amy and asked if they could look at my car on a Thursday afternoon and she said yes bring your car to the shop. I received an estimate fairly quickly and my car had three to four things that needed repaired. Amy always kept in contact with me about the arrival of my parts and when I could bring my car in for the repairs. Murders Automotive are professional in all that they do and did a fabulous job on my Edge! I have my car back the way it used to be.. smooth and amazing! I can't say enough great things about Eric, Amy and all of the staff! Thank you!!!
Mar 23rd, 2024