Bentonville Glass

If you want to take 4 days away from work for their mistakes, have no offers of compensation, and have the people on the phone talk down to you as if you're magically changing the size of your shower like it's a rubiks cube... they're a solid choice. Ordered shower glass June 24th. Paid half down. They came out mid july for the install and the glass did not fit. Mismeasured, and not by inches, by feet. We confirmed it wasn't the cutting companies fault and it showed the incorrect dimensions on the bentonville glass paper work. A week later they came back and installed again. Another pane of glass was mismeasured. August 19th they finally finished the install with the right measurements. 2 months and multiple days of waiting for people to show up between the hours of X and X... all because someone couldn't read a tape measure.
Aug 16th, 2021

Extremely unprofessional install. If I listed everything that went wrong this would be too lengthy of a review. But I’ll ask a few questions: is it too much to expect to have your family, your pets, your hard wood floors, your interior wood trim, and your furniture protected when you have cracked tempered glass replaced? Too much for the installer to apologize for slamming a door as he went out which caused the other glass door to shatter inward into the house? Or when he was asked if he expected that to happen for him to be mostly unresponsive? Too much to expect a warning to protect people and pets in the area or to fully protect the floor, if he did slam the door on purpose? To expect a clean up of the glass before placing a ladder on the floor ( I literally dropped the broom and pan in my hands when I came back into the room and saw him do that)? After a call to the office to report what was happening, things went further downhill. Think twice before using this company.
Aug 10th, 2021

Jul 27th, 2021

Jul 26th, 2021

Jul 23rd, 2021