McLarty Daniel Nissan Service

I thought going to a bigger dealership, things would be smoother ran. I made my service appointment online, but I have never been here before. This was for a 22 Rogue with an engine light warning. Through my Nissan Connect, it told me it had to do with fuel emissions and to not drive over 45mph, not to drive inclining or declining higways or curvy roadways. That was my entire hour drive because of where I lived. They weren't able to send a wrecker even though through Nissan warranty, this determined the car not drivable. So my child and I made the long trip to sit for 3 hours for them to tell me they had to order the part. Why did I make a 1pm appointment?! They told me to go home, and they'd let me know when the part comes in. It was the fuel pump. I said no way. Again, telling them the caution of the Nissan Connect message. I needed a loaner car because every road to my house and to work and back down here to Bentonville were what it's telling me to avoid. What if it went out on me on the side of the road with my child with me? They didn't offer a driver or a loaner car until I kept pushing for one and mentioned Superior Nissan offered it for my oil change and for my wipers blades going out on me since I was so far away. A long wait for nothing and to be put into a loaner car that was what they called a rental car and super small. They should at least compensate you with a car the size of the one you own. I mean, if I thought a tiny car could haul around kids and cars eats I would have bought a tiny car. I even called later that day to ask for a larger one, and they said they gave me the largest car. It was a small hatchback. Anyways, I was told that with every service is a carwaah and vacuum of the interior. I picked it up two days later, and it's raining, so I'm not sure about the wash and the carpets weren't vacuumed. At this point, I was already displeased with the whole situation and left but messaged my rep there at the service center. He asked I come back for the vacuuming so I turned around. Sat and waited as they took it away to vacuum to see when I got home they only vacuum your floor mats. They don't even pick up and vacuum underneath them. It's the small details that make the service. My old Nissan dealership in Wichita Ks where I bought my previous Nissans in 2015 and 2019 washed and vacuumed after every service, it made a big difference and the wait time was never 3 hours for nothing to be done. I'll keep looking, I guess.
Apr 3rd, 2024

Jan 5th, 2024

Good
Dec 15th, 2023

Sep 28th, 2023

Charles & his service team did an excellent job going above & beyond to make sure I had a great experience while my car was being serviced. Adam was helpful & professional & Charles made sure the team went above and beyond rinsing & wiping the exterior of my car down & even vacuuming my front floor boards The cool air, clean lounge to relax in while I waited was really nice too! I will use Nissan again for my cars service needs. Service: General repairs & maintenance
Sep 8th, 2023