Citizens Bank

Hello. PLEASE BE AWARE OF THIS BANK. Unfortunately I was referred to this bank through a CPAC FINANCE , the preferred finance company for Schneider Trucks. Be aware that you can find your own finance company. You do not have to use Schneiders preferred partner because they are only a broker which amounts to terrible customer services and probably more fees. Anyhow, CPAC Financial tells me that Im approved, I agree to the terms and after Ive agreed they decide to tell me that my approval is with THE CITIZENS BANK. I send THE CITIZENS BANK a wire for $35,000 as a deposit to my semi truck. May not be a lot to the bank but it was for me and my family. Next I receive a call from a gentleman by the name of MICHAEL CHILDRESS. MICHAEL CHIDRESS is my assigned loan officer. He discussed the terms of the loan with me and I did agree. Mr. Childress advised that my loan date would start 2 days later on 10-25-23. I expressed concern with this being that I did not have a title nor did I have any documentation to register my truck and have any use of the vehicle. Mr. CHIDRESS told me verbatim that the title will be mailed to ME overnight . I sign and agree to the terms. Turns out Mr. CHIDRESS intentionally withheld information from me. The title is NOT mailed to me. It is mailed to their title company who then has to mail the title to my states DMV office. This is a 2 week minimum process that Mr. Childress is very aware of and could have been honest enough to explain to me. Instead he has not been in his office or on vacation ever since. I simply asked this bank to make my payment date reflective of or about the time that I actually had the opportunity to register and use the vehicle. Instead what I got was no return phone calls, phone hung up on my face and eventually received a delay in the first ACH which defeated the purpose. Now instead of having to make a payment 2 weeks after receiving the ok to register, I have to make 2 payments at 2 weeks apart. It simply is bad business that Schneider recommends broker, that recommends a bank and you or your services are not these guys concern. They simply herd you along and care nothing about you and it shows. Just a little common courtesy goes a long way and if they couldnt delay the payment date on a continuous basis then at least explain to the consumer fully and let the consumer make the decision. I would have rather took my business elsewhere and I would recommend anyone to do the same. Micheal CHIDRESS has been placed in a position to represent this bank and it is clear that he cares nothing about building relationships built on honesty and integrity. He simply will say anything to get you to agree and once before the paperwork is dry he could care less how you walk away feeling about the transaction you made. DO NOT TRUST THIS BANK.
Dec 17th, 2023

I closedy account with them because of their rates and fees. I still have a personal loan with them. When I was there Friday, they refused to exchange my $20.00 bill for 2 rolls of quarters stating that was a "customer service." Up until then I had no problem with that type of transaction. I had previously tried to cash a third party check, which they refused to do since I had no account with them. Once I get my loan paid, I intend to have no further transactions.
Mar 1st, 2023

Jan 5th, 2023

The girl at the window Betzi Soliz needs a new location or job, every time my husband or I go she messes up our account. To make a simple deposit in our account she will ask you questions not just your name but too much information, she is no good. You would think she would remember you. Her customer service is LOW! Shes RUDE! I honestly want to change banks. We have been with citizens since 1992. Citizens please hide her away from your window she does not help the bank.
Oct 27th, 2022

This would be a good bank but they do not pay. Hardly any interest on accounts. There are banks around that are paying 4% of checking accounts interest. My savings account was drawing 00.1% that's not being competitive at all and when I called them about it all they had to say was sorry but they couldn't touch any of the interest rates that other banks around. Could I mean what's the point in having your money in a bank where they are making big interest off you and keeping the money or going to another bank less than a mile away? That will give you 4% on a checking account. It's just not good math people. This bank either needs to get competitive or sell out because they are definitely not competitive and the bank app is the worst I've ever seen. Sorry for the bad rap but it is what it is. Take your money elsewhere. Let your money work for you. Not set there and get stagnant money is too precious these days
Sep 15th, 2023