Tucson Drapery

Ordered drapes from the merchant. After 4 weeks Tried to call for status. Constant no answer and mail box full. Disputed charge on my credit card. Finally got hole of merchant, have been told 4 times a check was either sent or going to be sent. Last time was on October 5. Was told a check was sent that day, still no check. These people are extremely hard to contact. Now they won't even answer my call at all. All I want is my money back for something I don't have.
Oct 26th, 2023

I hesitate to write this because we liked them and the draperies and shades that we got were fine however their customer service is very poor. It took many more weeks to get the drapes than they said. They were almost non-communicative. Sometimes did not show up when they said they would. I have written many emails that are never answered. And phone calls that are not answered with no way to leave a message because the mailbox is full.  In short, I am now hiring someone else to finish the job (replace a shade that they took to repair and rehang some new shades that fell down almost immediately). I sometimes wonder if they are still in business.
Jan 29th, 2023

Really nice people, great work, and reasonable pricing. Margarita and Ernie are almost too busy right now, so my job took a little bit longer than originally anticipated, but it was absolutely worth the wait. Exactly what I wanted and I couldnt be any happier with the outcome. I would not hesitate to call on them again for additional drapery work, and they also do upholstery.
Jan 1st, 2022

Very disappointed with communication. We had drapes made in same color and texture for 2 rooms and were pleased.We decided to have another set of drapes fabricated for our Master in same color and texture as our home is contemporary. When Master drapes installed we were told the original color we chose was unavailable..so owner took the liberty to choose an alternate color which was more gold than off white ..We also ordered a custom vanity seat cushion which was ordered at time 1st set of drapes were done.We were told cushion was done and would be delivered when drapes installed. We still have no cushion no communication and no idea where our cushion is. Several calls and no cushion..I am beyond upset!!!! We gave this company over 7000.00 ...We could have taken our business to someone more reputable ...
Nov 28th, 2021

Keep your word. Unreliable!Arrived late.  I called Margarita at 4:45pm to see where she was.  Margarita answered and said the appt is at 5:00pm not 4pm.  I said ok, even though that is not the time that I set up with her.  Then she asked what's the address which was strange ...because it's 15 minutes from being 5pm.   If she did not have the address...how was she coming at 5pm.  I gave her the address.  At 5:45 , I texted and said, let's just cancel. I was tired of waiting.  Left work early to meet her, and this is what I get.  ???She text back saying, are you sure you want to cancel, I'm very close. I did not respond.  Around 6 o'clock, she knocks on the door. Margarita came in for about 10 -15 minutes , measuring one window for curtain length.  Indicates she can hang the curtains on the rods that I already have up, sometime after thanksgiving.  She said, don't worry , I will call you tomorrow. You will receive a call from me tomorrow and I'll give you the exact time. Well I haven't heard from her since and there was three days ago.Before she left, I asked Margarita how much do you charge...." Well I'll let you know, I normally charge $35 a window."That was strange too.  She originally stated she was going to charge me $25 dollars a curtain per window to hem it; and I will hang them on your rods free.  Now she saying if you purchase the right length it's going cost you $35 a window.  I guess it doesn't matter.  Never heard back from her.  What a waste of my time.
Nov 19th, 2021