Mama's Famous Pizza & Heroes

My family has been customers for years and always enjoyed Mamas until recently. I ordered a pizza and requested extra sauce, the pizza we received had NO sauce on it. I called and asked to speak to the manager and when she got on the phone she was extremely rude and said if you want extra sauce then you need to pay for it. I replied I was fine with that but there was not an option for extra sauce. She responded with Buy a side of marinara I explained we wanted it cooked in the pizza not on the side. Silence. Another time we ordered breaded zucchini, the breading batter was basically raw not fried nearly enough. I called to let the manager know and she said, We are getting our zucchini from someone else now so thats how it is supposed to be theres nothing wrong with your zucchini. I knew that could not be the case, no way. Ive ordered since and the zucchini was cooked fine. Today, I ordered zucchini and got fried ravioli. I called and she said Oh yeah you can come get the zucchini No apology, just yeah you were supposed to get zucchini. These are just a few examples of the more recent incidents. The food is usually good, the service is my issue. We are done with Mamas on Houghton, I would take my business elsewhere.
Apr 7th, 2024

Apr 6th, 2024

Great pizza. Awesome meatball parmisan! Huge pizza slices. Great NY style pizza. Im picky too! Why anyone would give this place less than 3 stars is ridiculous. They probably love McDonald's. I don't work here or know anyone who does btw. Support local!!
Apr 2nd, 2024

Mar 27th, 2024

wonderful
Mar 25th, 2024